MSJJ000
Level 1 (9 points)
iTunes

Q: cannot back up iPhone 6s to itunes

Hi,

Since MacOS 10.12 and iOS 10.0.2 I can no longer backup to iTunes on my Mac.  Error is not enough space however there is over 200GB free.

Any suggestions?  I have deleted the prior back up.  Backing up to iCloud is fine.

Thanks.

iPhone 6s, iOS 10.0.2, macOS 10.12

Posted on Oct 9, 2016 12:50 AM

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MSJJ000

Q: cannot back up iPhone 6s to itunes

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  • Helpful answers

  • by sarah_s1,Helpful

    sarah_s1 sarah_s1 Oct 10, 2016 2:57 PM in response to MSJJ000
    Community Specialists
    Oct 10, 2016 2:57 PM in response to MSJJ000
    Hi MSJJ000, 


    Thanks for visiting Apple Support Communities. 


    It looks like iTunes alerts that you don't have enough disk space to back up your iPhone, but you've verified that you have 200 gb free. It's good to see that iCloud is working fine. Let's try some troubleshooting so you can back up using iTunes, too.


    First, start up your Mac in safe mode:
     

    Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.

    This information comes from How to test an issue in another user account on your Mac.


    If iTunes still gives you the same alert after trying safe mode, you can rebuild the Spotlight index next. This can help iTunes recognize the right amount of available storage on your Mac. 
     

    You can follow the steps in Rebuild the Spotlight index on your Mac.


    Let us know if these steps helped. 


    Sincerely. 

  • by MSJJ000,

    MSJJ000 MSJJ000 Oct 10, 2016 3:01 PM in response to sarah_s1
    Level 1 (9 points)
    iTunes
    Oct 10, 2016 3:01 PM in response to sarah_s1

    Thank you for the quick reply Sarah.  That did help me in understanding MacOS.

    In the meantime I have provided additional details to a product specialist as this method and PRAM aand SMC resets didn't resolve it in this occassion.  As soon as I here back I will post additional details.

  • by MSJJ000,

    MSJJ000 MSJJ000 Oct 15, 2016 2:20 PM in response to MSJJ000
    Level 1 (9 points)
    iTunes
    Oct 15, 2016 2:20 PM in response to MSJJ000

    Hi Sarah,

    Is there anything else that I should be trying over and about the suggestions.  I tried to backup on a PC and had the same error as on my Mac.

    Thanks.