mm13
Level 1 (19 points)
Apple Music

Q: Apple Music playlist showing up weird on iPhone 7plus

HI,

 

so I have an iPhone 7 plus and the problem is that the smart playlist I have shows up weird on the iPhone 7 plus but is perfectly fine on the iPad Pro or on iTunes?

 

unfortunately I can't seem to post pictures here using my iPad - but rest assured the difference is obvious - the playlist on the iPhone seven merely shows blanks were some songs should be, and then of the ones it shows it repeats the same exact song a few places down.

 

I Will post photos if I work out how. I tried a few different ways of setting up the smart playlist (e.g. music, and no live updating) - but the error is the same...

 

 

any solutions?

 

MM13

iPhone 7 Plus, iOS 10.0.2

Posted on Oct 9, 2016 1:11 AM

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mm13

Q: Apple Music playlist showing up weird on iPhone 7plus

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Oct 10, 2016 11:25 AM in response to mm13
    Community Specialists
    Oct 10, 2016 11:25 AM in response to mm13

    Hi mm13,

     

    Welcome to the Apple Support Communities!

     

    We understand that you have a Smart Playlist that is not displaying or playing correctly on your iPhone 7. Does this happen with multiple Smart Playlists or just this one? 

     

    Because this is only happening on one of your iOS devices, we would like to continue troubleshooting by reestablishing the connection between your devices. To complete this process, navigate to Settings > Music and disable iCloud Music Library. 

     

    Please note that disabling iCloud Music Library will remove all Apple Music songs from your iPhone and you will have to download them again after enabling iCloud Music Library again. 

     

    As mentioned above, after you have disabled iCloud Music Library and your downloaded songs have been removed, turn the service back on and check the Smart Playlist. 

     

    Cheers!

  • by mm13,

    mm13 mm13 Oct 11, 2016 10:16 AM in response to joe_7399
    Level 1 (19 points)
    Apple Music
    Oct 11, 2016 10:16 AM in response to joe_7399

    HI,

     

    unfortuantely that doesn't work. I had tried that first. I then even tried deleting the smart playlist and setting all over agaim. No luck with that either . It appears fine on my iTunes and on ipad Pro, but not on the iPhone 7 plus (previously it worked fine on my I phone 6 plus?)

     

    MM

  • by sterling r,

    sterling r sterling r Oct 12, 2016 1:50 PM in response to mm13
    Community Specialists
    Oct 12, 2016 1:50 PM in response to mm13

    Hello mm13,


    Thanks for following back up with us. Because the previous steps did not re-sync your content across all of your devices, we may need to dig into this situation a bit further. Please use the following link to contact Apple Support. 

     

    Apple - Support - Product Selection

     

    Have a great day!