shukim
Level 1 (8 points)
iTunes

Q: nothing in playlist content

hi, please see the attached video. in iTunes, as seen in the video the content of the playlist is empty, but the items appear in my iPhone 6. how can i sync so what is in the iPhone will be shown in iTunes.

 

thank you ,

 

joshua. https://www.dropbox.com/s/1pomd733p7x44cr/iTunes.mp4?dl=0

iPhone 6, Windows 10

Posted on Oct 9, 2016 5:54 AM

by turingtest2,Solvedanswer
turingtest2 turingtest2
Level 10 (88,076 points)
Apple TV
A:

An iCloud backup of a device does not include the media. Purchases can be redownloaded on demand as long as the rights holders haven't removed the content from the store. Since it seems you have Apple Music you should be able to download the rest of the music library, however this will be DRM laden, and will only work as long as you maintain your subscription.

 

tt2

Posted on Oct 13, 2016 4:51 AM

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shukim

Q: nothing in playlist content

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Oct 9, 2016 6:25 AM in response to shukim
    Level 10 (88,076 points)
    Apple TV
    Oct 9, 2016 6:25 AM in response to shukim

    Do these same playlists exist in your main library, are the right tracks in them there?

    Do they exist on the device when you look at playlists on it, and again are the right tracks there?

    I.e. is the content of the lists only apparently missing when you view the device through iTunes?

     

    tt2

  • by shukim,

    shukim shukim Oct 9, 2016 9:00 AM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Oct 9, 2016 9:00 AM in response to turingtest2

    tt2,

    thank you for the quick answer, but i didn't understand. the playlists exist in the iPhone in the right order. i don't understand what do you mean by the main library (JPEG1). as for the third questijpeg1.JPGjpeg2.JPGjepg3.JPGon the answer is yes (jpeg2), (jpeg3).

     

    thank you,

    joshua.

  • by turingtest2,

    turingtest2 turingtest2 Oct 9, 2016 9:29 AM in response to shukim
    Level 10 (88,076 points)
    Apple TV
    Oct 9, 2016 9:29 AM in response to shukim

    Yes JPEG1 shows the library. Using the disclosure triangle to hide the device (or disconnecting it) makes it clearer what is stored locally. Given that the next thing you see it Apple Music Playlists, and that both JPEG 1 & 3 show content in the cloud I wonder if you're not suffering from a case of Empty/corrupt iTunes library after upgrade/crash. If all the playlists on the iPhone are cloudy too then that will be why what is in them doesn't show in iTunes. That it probably going to show what is physically present on the iPhone. Likewise you cannot sync cloudy tracks from iTunes to a device. In either case once you're using the iCloud Music Library from either Apple Music or iTunes Match you don't sync over USB. Instead you add content to one copy of the library, and then download or stream to others as required.


    tt2

  • by shukim,

    shukim shukim Oct 10, 2016 6:05 AM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Oct 10, 2016 6:05 AM in response to turingtest2

    well, nothing is working. i followed your instructions and even tried allmost all the software suggested by you (in the link) and nothig is working.

  • by turingtest2,

    turingtest2 turingtest2 Oct 10, 2016 6:55 AM in response to shukim
    Level 10 (88,076 points)
    Apple TV
    Oct 10, 2016 6:55 AM in response to shukim

    Are the media files still present in the media folder? Or is this a new computer?

     

    You can download the content to either your your computer or your device, but it would be redundant to redownload what is already there. See Download your past purchases - Apple Support.

     

    tt2

  • by shukim,

    shukim shukim Oct 12, 2016 6:36 AM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Oct 12, 2016 6:36 AM in response to turingtest2

    the computer is not new, but i reformatted the hard drive 10 days ago. i tried to redownload the music from iTunes purchases but nothing is there.

     

    thank you,

    joshua.

  • by turingtest2,

    turingtest2 turingtest2 Oct 12, 2016 7:18 AM in response to shukim
    Level 10 (88,076 points)
    Apple TV
    Oct 12, 2016 7:18 AM in response to shukim

    And you didn't backup the iTunes library and your other personal data first?

     

    You can download content using the cloud icons, but anything that wasn't purchased from the iTunes Store will be tied to your Apple Music subscription and will only work as long as you keep that active.

     

    tt2

  • by shukim,

    shukim shukim Oct 12, 2016 11:20 PM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Oct 12, 2016 11:20 PM in response to turingtest2

    i did the backup with icloud and with iTunes backup. can i restore the backup only for iTunes?

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Oct 13, 2016 4:51 AM in response to shukim
    Level 10 (88,076 points)
    Apple TV
    Oct 13, 2016 4:51 AM in response to shukim

    An iCloud backup of a device does not include the media. Purchases can be redownloaded on demand as long as the rights holders haven't removed the content from the store. Since it seems you have Apple Music you should be able to download the rest of the music library, however this will be DRM laden, and will only work as long as you maintain your subscription.

     

    tt2