Q: MacBook air is showing a message that it restarted because of some problem and not showing desktop

Everything was fine till I download a iOS recovery app.Since morning MacBook is showing message that it is restarting because of some problem. Please help!!

Posted on Oct 9, 2016 8:19 AM

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Q: MacBook air is showing a message that it restarted because of some problem and not showing desktop

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by sarah_s1,

sarah_s1 Oct 10, 2016 2:32 PM in response to bhuwans
Community Specialists

Oct 10, 2016 2:32 PM in response to bhuwans

Hey bhuwans,

I understand that you are having an issue with your MacBook Air starting up. Let's see if we can get that sorted out.

What you are seeing is a kernel panic. That can be resolved by taking a look at the article below as it will have you do some isolation between hardware and software.

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
https://support.apple.com/en-us/HT200553

Take it easy.
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by sarah_s1,

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