Squishi
Level 1 (4 points)
Apple TV

Q: Streaming problem from iMac to AppleTV

I used to be able to download rented movies on my iMac and then stream to my AppleTV.  Now I'm unable to do

this.  I get get charged twice, once for the desktop download and second on the AppleTV.  Any suggestions?  Thanks

Posted on Oct 9, 2016 10:00 AM

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Squishi

Q: Streaming problem from iMac to AppleTV

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  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Oct 9, 2016 1:33 PM in response to Squishi
    Level 5 (4,819 points)
    Apple TV
    Oct 9, 2016 1:33 PM in response to Squishi

    Hi. Are you using AirPlay or Home Sharing? That is, are you pushing video from Mac to ATV, or is ATV pulling video from the iTunes program on the Mac? If using AirPlay, you may need to turn off Play Purchases from iCloud in the ATV AirPlay settings. Please describe exactly what you're trying to do, and why it doesn't work. Identify your ATV and software version. See Identify your Apple TV model - Apple Support if not sure. And identify you iMac version and software. Have you restarted ATV, and rebooted iMac since any recent software update?

  • by Squishi,

    Squishi Squishi Oct 9, 2016 7:08 PM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Oct 9, 2016 7:08 PM in response to Diana.McCall

    Thanks Diana for responding.  I think I may have found the problem.  I must be suffering from dropped connection because I'm finding incomplete downloads are. occurring.  I'm trying to use Home Sharing.  I have a iMac 27" 2009 running OS 10.11.6.  My ATV is the previous generation (3rd Gen)  running up to date firmware.  I'm also running iTunes 12.5.1.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 10, 2016 2:19 AM in response to Squishi
    Level 10 (104,506 points)
    Apple TV
    Oct 10, 2016 2:19 AM in response to Squishi

    There's something more than dropped connections happening here if you are being charged for the same rental twice. The rental will only show up in the computers app if it is fully downloaded on the computer, which is why I don't think dropped connections is your problem. It sounds to me as though you are simply renting it again from the movies app instead of using the computers app to play the download on the computer.