Q: When receiving replies from hotmail account they go to an outlook account
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Oct 9, 2016 11:51 AMby Diana.McCall,Hi. Do you mean replies to messages sent from your hotmail accounts go to your Outlook account? Have you possibly set a ReplyTo address for your hotmail messages? How are your SMTP settings in Mail for the hotmail accounts? You may always be sending from Outlook, so replies go back to it.
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Oct 9, 2016 12:31 PMby Mingo_kid,Yes on your first question. SMTP settings for outlook account are outlook.com and the hotmail are both live.com with the outlook turned off. To my knowledge there is no reply to address that is different in the settings unless it is some other place where I don't know where to look. I have also deleted the accounts and re-entered them so that didn't help...☹️
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Oct 9, 2016 1:03 PMby Diana.McCall,Since these are all Microsoft services, I wonder if there's some magic happening on their side. When you login to the hotmail accounts from a browser, there may be some settings you need to adjust. If you simply send mail to a hotmail account, does it reach the account, or is it redirected also? You could check the ReplyTo if you send mail to a computer app that can show the full text.
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Oct 9, 2016 1:19 PMby Mingo_kid,I Have been sending test messages from a hotmail account to the outlook account. When I reply back to my hotmail account from the outlook account the 'to' address flips to the outlook account rather than the hotmail that I originally sent it from. I have not changed anything...only clicked on the 'reply' So something is screwy somewhere and I just can't figure it out.
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Oct 9, 2016 7:06 PMby Mingo_kid,Yes, my husband has a gmail account and we tried sending/replying to it it....same thing. When he replied to my email it flipped to the Outlook account. I guess I'll just live with it but it used to work correctly about a year or so ago. Thanks for your suggestions - I wish something had worked
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Oct 10, 2016 8:33 AMby Mingo_kid,Yup. Sent the message from hotmail account to outlook account (and yes, I know they are the same but this is for differentiation) and when I opened the mail in the outlook account the header to: was to the outlook account and the from: had switched from the hotmail account and was the same address as the outlook (to:) account. easy to see why replies are going back to it instead of my hotmail account.
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Oct 10, 2016 1:06 PMby Michael Black,HelpfulMingo_kid wrote:
Yes, my husband has a gmail account and we tried sending/replying to it it....same thing. When he replied to my email it flipped to the Outlook account. I guess I'll just live with it but it used to work correctly about a year or so ago. Thanks for your suggestions - I wish something had worked
For what it is worth, everything MS moved to their new Office365-based systems (they are separate somwhat between personal, business and education subscirbers) last year. This effectively wholly end-of-lifed Hotmail or any legacy Hotmail services or features. Everything is either "exchange" or "outlook" now, so that may account for the changes you are seeing. The transitional kill-off of hotmail had been ongoing since 2012, and while the legacy addresses will be allowed to continue, they are now wholly handled by different systems.
The word in the tech news web sites is that everyone can expect outlook to follow the path of hotmail in the next few years as MS consolidates all its customer services into the Office365-infrastructure and services.
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Oct 10, 2016 9:35 AMby Diana.McCall,OK. Either something in your iPad Mail settings is causing this (unlikely), or the hotmail SMTP server is doing it. Based on Michael's observations, this seems more likely.
If you configure a Mail account manually, instead of accepting one of the automatic choices, it's possible to enter an Email address different from the user name used for sending and receiving. That Email them becomes the ReplyTo address in sent mail. To configure manually, you need to collect all the settings first, including server names, port numbers, SSL requirements, etc. Then you go to Add Account, enter a bogus email to circumvent the auto setup, select Other, then you can access the full setup menu. Be sure to complete the SMTP section, it is not optional. Not for the faint-hearted, but works.
