Barbarapdx
Level 1 (12 points)
Desktops

Q: Safari quits when I click on url window

Every time I click into URL window Safari immediately quits, (not just minimize) shows on icon as not being open.  If I then click on the icon, it opens up to last window opened.

What can this be?

 

I have a mac

El Capitan 10.11.6

Safari 10.0 (11602.1.50.0.10)

I don't think I have any extensions running - Safari pulldown menu only brings me to the Safari Extensions gallery.

iMac, OS X El Capitan (10.11.5), 24" Early 2009

Posted on Oct 9, 2016 11:30 AM

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Barbarapdx

Q: Safari quits when I click on url window

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Oct 9, 2016 11:57 AM in response to Barbarapdx
    Level 8 (42,105 points)
    Mac OS X
    Oct 9, 2016 11:57 AM in response to Barbarapdx

    Safari > Preferences > Search > Search engine

    Uncheck the box beside “Include search engine suggestions".

     

    If Safari can’t open a website

    https://support.apple.com/kb/PH21431?viewlocale=en_US&locale=en_US

     

    If Safari is slow, stops responding, quits unexpectedly, or has other issues

    https://support.apple.com/en-us/HT203353

     

    If this doesn’t help, please run EtreCheck and post the report here.

    http://etresoft.com/etrecheck

     

    Download it, open Downloads folder, click on it to open and select ”Open”.

    Click on the bouncing icon in the Dock.

    “Choose a problem” from the popup menu box and then “Start EtreCheck” in the dialog.

    Click “Share Report” button in the toolbar, select “Copy to Clipboard”

    and then paste it when you reply.

  • by Barbarapdx,

    Barbarapdx Barbarapdx Oct 9, 2016 12:54 PM in response to dominic23
    Level 1 (12 points)
    Desktops
    Oct 9, 2016 12:54 PM in response to dominic23

    Those suggestions did not help - here's the etrecheck report:  I chose the pulldown option of "Apps are crashing"  should it have been a different report?

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-09 12:44:05

    Download EtreCheck from https://etrecheck.com

    Runtime 2:05

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

     

    Hardware Information: ⓘ

        iMac (24-inch, Early 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac9,1

        1 2.93 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GT 120 - VRAM: 256 MB

            iMac 1920 x 1200

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 5 hours

     

    Disk Information: ⓘ

        TOSHIBA DT01ACA100 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (528.49 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5670S disk1 : (772.7 MB) ()

            disk1s1 (disk1s1) <not mounted> : 27 MB

            disk1s2 (disk1s2) <not mounted> : 36 MB

            disk1s3 (disk1s3) <not mounted> : 36 MB

            disk1s4 (disk1s4) <not mounted> : 35 MB

            disk1s5 (disk1s5) <not mounted> : 40 MB

            disk1s6 (disk1s6) <not mounted> : 47 MB

            disk1s7 (disk1s7) <not mounted> : 31 MB

            disk1s8 (disk1s8) <not mounted> : 51 MB

            disk1s9 (disk1s9) <not mounted> : 39 MB

            disk1s10 (disk1s10) <not mounted> : 47 MB

            disk1s11 (disk1s11) <not mounted> : 27 MB

            disk1s12 (disk1s12) <not mounted> : 26 MB

            disk1s13 (disk1s13) <not mounted> : 42 MB

            disk1s14 (disk1s14) <not mounted> : 24 MB

            disk1s15 (disk1s15) <not mounted> : 41 MB

            disk1s16 (disk1s16) <not mounted> : 33 MB

            disk1s17 (disk1s17) <not mounted> : 57 MB

            disk1s18 (disk1s18) <not mounted> : 47 MB

            disk1s19 (disk1s19) <not mounted> : 38 MB

            disk1s20 (disk1s20) <not mounted> : 49 MB

     

    USB Information: ⓘ

        Apple Inc. Built-in iSight

        Apple Inc. Keyboard Hub

            Mitsumi Electric Apple Optical USB Mouse

            HOLTEK Evoluent VerticalMouse 4

            Apple Inc. Apple Keyboard

        VIA Labs, Inc.          USB2.0 Hub             

            HOLTEK Evoluent VerticalMouse 4

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2326 but expected 2299

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [loaded]    com.evoluent.driver.VerticalMouseDriver (1.1.0f1 - SDK 10.6 - 2016-10-07) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-10-07) [Support]

        [not loaded]    com.RenLearn.iokit.RenReceiverUSBDriver (2.0 - 2016-10-07) [Support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6 - 2016-10-07) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6 - 2016-07-14) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6 - 2016-07-14) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5 - 2016-07-14) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6 - 2016-07-14) [Support]

     

    System Launch Agents: ⓘ

        [failed]    com.apple.softwareupdate_notify_agent.plist (2016-05-08)

        [not loaded]    8 Apple tasks

        [loaded]    156 Apple tasks

        [running]    74 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    160 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents: ⓘ

        [running]    com.brother.LOGINserver.plist (2016-03-10) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2012-12-19) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2012-09-27) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.apple.aelwriter.plist (2011-10-15)

        [loaded]    com.google.keystone.daemon.plist (2016-08-31) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-10-03) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2012-12-19) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2012-09-27) [Support]

     

    Internet Plug-ins: ⓘ

        iPhotoPhotocast: 7.0 (2010-04-04)

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-30)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        Default Browser: 601 - SDK 10.11 (2016-09-30)

        WidevineMediaOptimizer: 6.0.0.12757 - SDK 10.7 (2014-06-09) [Support]

        Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

        RealPlayer Plugin: Unknown

        Silverlight: 5.1.50428.0 - SDK 10.6 (2016-09-08) [Support]

        JavaAppletPlugin: Java 8 Update 66 build 17 (2015-12-04) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-08-29) [Support]

        Java (2015-12-04) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

        Destinations:

            Data [Network]

            Total size: 997.71 GB

            Total number of backups: 25

            Oldest backup: 9/21/16, 4:27 AM

            Last backup: 9/25/16, 7:55 AM

            Size of backup disk: Excellent

                Backup size 997.71 GB > (Disk size 0 B X 3)

     

    Top Processes by CPU: ⓘ

             3%    WindowServer

             1%    kernel_task

             1%    fontd(2)

             0%    com.apple.WebKit.WebContent(9)

             0%    askpermissiond(2)

     

    Top Processes by Memory: ⓘ

        1.34 GB    com.apple.WebKit.WebContent(9)

        762 MB    kernel_task

        336 MB    Google Chrome Helper(4)

        328 MB    Mail(2)

        270 MB    Safari(2)

     

    Virtual Memory Information: ⓘ

        1.53 GB    Free RAM

        6.47 GB    Used RAM (3.24 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 9, 2016, 12:05:51 PM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-120551_[redacted].crash

            com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari

        Oct 9, 2016, 11:22:21 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-112221_[redacted].crash

        Oct 9, 2016, 09:18:59 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-091859_[redacted].crash

        Oct 9, 2016, 09:10:34 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-091034_[redacted].crash

        Oct 9, 2016, 08:56:38 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-085638_[redacted].crash

        Oct 9, 2016, 08:53:13 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-085313_[redacted].crash

        Oct 9, 2016, 08:41:55 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-084155_[redacted].crash

        Oct 9, 2016, 08:33:35 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-083335_[redacted].crash

        Oct 9, 2016, 08:12:11 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-081211_[redacted].crash

        Oct 9, 2016, 07:55:05 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-075505_[redacted].crash

        Oct 9, 2016, 07:54:17 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-075417_[redacted].crash

        Oct 9, 2016, 07:49:21 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-074921_[redacted].crash

        Oct 9, 2016, 07:17:14 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-071714_[redacted].crash

        Oct 9, 2016, 07:16:55 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-09-071655_[redacted].crash

        Oct 9, 2016, 07:02:01 AM    Self test - passed

        Oct 8, 2016, 02:25:17 AM    /Library/Logs/DiagnosticReports/Kernel_2016-10-08-022517_[redacted].panic [Details]

        Oct 7, 2016, 04:35:44 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-10-07-163544_[redacted].crash

            com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

        Oct 7, 2016, 04:35:36 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-10-07-163536_[redacted].crash

        Oct 7, 2016, 05:45:05 AM    ~/Library/Logs/DiagnosticReports/photolibraryd_2016-10-07-054505_[redacted].cra sh

            /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Supp ort/photolibraryd

  • by Eric Root,

    Eric Root Eric Root Oct 10, 2016 7:03 AM in response to Barbarapdx
    Level 9 (74,012 points)
    iTunes
    Oct 10, 2016 7:03 AM in response to Barbarapdx

    To check for installed extensions, go to Safari/Preferences/Extensions.

  • by Barbarapdx,

    Barbarapdx Barbarapdx Oct 12, 2016 6:20 AM in response to Eric Root
    Level 1 (12 points)
    Desktops
    Oct 12, 2016 6:20 AM in response to Eric Root

    Thanks Eric, I was going to Safari Extensions right on the pull down menu.  Went where you said - I have no extensions

  • by Barbarapdx,

    Barbarapdx Barbarapdx Oct 12, 2016 6:24 AM in response to Barbarapdx
    Level 1 (12 points)
    Desktops
    Oct 12, 2016 6:24 AM in response to Barbarapdx

    I am replying to my own question.  It finally resolved itself.  Since no one saw anything in the Etrecheck report, I'm not sure what helped. It may have been one of the simple restarts of the computer.  Thanks for helping Eric and dominic23!