iphone 7 plus home button and power button don't respond

I have an iphone 7 plus

I've noticed quite a few times intermittently all of the hard button on my phone stop responding.

In example, the power button won't shut off the screen and the home button won't go back to anything.

I'm not sure about the volume buttons but i assume they as well aren't responding since i don't see the overlay for volume come up when i press them.


Anything i have on my touch screen is still responsive and i can still do anything i need to with the touch screen, but that's obviously limited to whatever app i have open since i can't get back to the menu.

For instance if i have iMessage open i can still send messages and write messages but i can't exit the app to do something else.


This is unique to my iphone 7 plus, since i had never experienced this behavior in my iphone 6 plus in the past 2+ years, i also did not experience any of this even with iOS 10 in the 2 weeks or so i had it installed on my iphone 6 plus, only on my iphone 7 plus.

There's only way way i've found to make the hard buttons work again and that's frantically push a bunch of them until the phone registers it finally.

After i see the buttons respond, i notice it's actually going through all the behaviors i had pushed on the buttons up until that point. So i'll see the screen turn on and off multiple times and go in and out of the home menu.

This has happened at least half a dozen times and i've only had my phone for 10 days.


In reference i've also had a coworker run into the same issue on his iphone 7 plus 256GB but he found that doing a hard reset with the down volume and power button does the trick for him.


Both of the "fixes" in my opinion are pretty lousy ways to get your phone working again.


Any known issue with hard buttons registering in the software? It seems like all of the actions get buffered and don't actually hit the software for response.

iPhone 7 Plus, iOS 10.0.2, null

Posted on Oct 9, 2016 7:34 PM

Reply
47 replies

Dec 10, 2016 1:55 PM in response to paulmeyers42

I'll bet it's a software glitch. Somehow mine snaps out of it at some random combinations of button presses after a while. There seems to be nothing wrong with the buttons themselves. They work just fine otherwise. I haven't determined whether it's a timeout thing or if hitting certain combinations of buttons did it. The first time, it seemed like a timeout issue, as if it were hung.

Dec 21, 2016 1:53 PM in response to neosirex

I was having the same issue when i first bought the iphone 7 128 GB

Now after ios 10.2.0 update everything solved as expected.

If you still have the same issue after the update try the full recovery from iTunes and the problem should be solved.

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iphone 7 plus home button and power button don't respond

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