Nicotowns25
Level 1 (4 points)
Apple TV

Q: Can't sign into itunes

It's been like this for almost a day. when I try to sign into iTunes it says cannot connect to iTunes Store and when I try to watch Netflix or HBO it says that it's currently unavailable and to try again later. I tried restarting it and nothing changes. What's going on? What can I do?

Apple TV, Not sure on the operating system

Posted on Oct 9, 2016 11:14 PM

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Nicotowns25

Q: Can't sign into itunes

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  • Helpful answers

  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Oct 9, 2016 11:16 PM in response to Nicotowns25
    Level 4 (2,872 points)
    iPhone
    Oct 9, 2016 11:16 PM in response to Nicotowns25

    Use this information to solve the issue If you can’t connect to the iTunes Store - Apple Support

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 10, 2016 2:13 AM in response to Nicotowns25
    Level 10 (104,506 points)
    Apple TV
    Oct 10, 2016 2:13 AM in response to Nicotowns25

    Try the following steps for the Apple TV 2 & 3, check whether things are working after each step where appropriate, before trying the next.


    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)

     

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)