Core Telephony Trace File Error

Question

Level 1

22 points

Core Telephony Trace File Error

Just a couple of days ago, when starting up my Mac with El Capitan, an error message comes up,

CoreTelephony Trace File Error

A file for CoreTelephony tracing has failed, you may be out of disk space. Details "error opening file/tmp.ct.shutdown, err= Operation not permitted.

Everything on my Mac seems to be running as normal except when I tried to open Photoshop Elements 13. Neither the film programme nor the photo programme will open. These have worked perfectly well for a long time so I don't understand what has happened.

I use both the programmes regularly so hope someone will come up with a solution. A simple one too, I hope, as I am not an IT person.

The software was purchased in a shop and is on a disc, not a download. I pondered reinstalling it but fear that the serial number will not be accepted if I do this.

Thank you

iMac with Retina 5K display, iOS 8.3

Posted on Oct 10, 2016 3:04 AM

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Answer 1

pocotoo

Level 1

9 points

Oct 18, 2016 3:17 PM in response to joanieliz

I have the exact problem. Mine happened after an Apple Tech fixed a wireless keyboard communication problem AND now they blame it on Photoshop. I don't think so. Please let me know if you solve this.

thx

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Answer 2

joanieliz Author

Level 1

22 points

Oct 19, 2016 8:42 AM in response to pocotoo

I was beginning to despair as I tried everything I could think of and solutions on the community were too technical and delved into places I did not want to go, and they didn't work for everyone anyway. I decided to try Apple support chat. After 80 minutes on the phone when assorted things didn't work, it was suggested that I either take the mac (large) into an apple store (out of the question) or reinstall the IOS. I did that and Photoshop Elements - films and photos - worked perfectly afterwards. Seems to be the only way to solve it. I did this a couple of days ago and tried to post my solving it, but I couldn't find my original post!! Photoshop was the ONLY thing that was affected.

Hope it works for you.

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Answer 3

pocotoo

Level 1

9 points

Oct 19, 2016 10:38 AM in response to joanieliz

Thanks Joan - you said you reinstalled the iOS. Isn't that the operating system for the pad and phone? Do you mean the OS X El Capitan? I wonder if upgrading to Sierra would fix the problem also.

I'm concerned that Apple Techs are not familiar with this since it is a problem with many of us. Especially since they caused my problem by doing some tests.

Thanks again for responding.

Wally

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Answer 4

joanieliz Author

Level 1

22 points

Oct 19, 2016 11:38 AM in response to pocotoo

SOrry,, yes it's El Capitan. Replying on phone now as computer off. Grandchildren!! I agree, I saw same post as mine inphotoshop posts. Noneone could answer it. Sorry this is messy. Doesn't work so well on phone!! Hope you can solve your problem I had days of frustration as I use both programmes s lot.

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Answer 5

pocotoo

Level 1

9 points

Oct 19, 2016 12:29 PM in response to joanieliz

Thanks Joan

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