joanieliz
Level 1
(22 points)
Q: Core Telephony Trace File Error
Just a couple of days ago, when starting up my Mac with El Capitan, an error message comes up,
CoreTelephony Trace File Error
A file for CoreTelephony tracing has failed, you may be out of disk space. Details "error opening file/tmp.ct.shutdown, err= Operation not permitted.
Everything on my Mac seems to be running as normal except when I tried to open Photoshop Elements 13. Neither the film programme nor the photo programme will open. These have worked perfectly well for a long time so I don't understand what has happened.
I use both the programmes regularly so hope someone will come up with a solution. A simple one too, I hope, as I am not an IT person.
The software was purchased in a shop and is on a disc, not a download. I pondered reinstalling it but fear that the serial number will not be accepted if I do this.
Thank you
iMac with Retina 5K display, iOS 8.3
joanieliz
Level 1
(22 points)
I was beginning to despair as I tried everything I could think of and solutions on the community were too technical and delved into places I did not want to go, and they didn't work for everyone anyway. I decided to try Apple support chat. After 80 minutes on the phone when assorted things didn't work, it was suggested that I either take the mac (large) into an apple store (out of the question) or reinstall the IOS. I did that and Photoshop Elements - films and photos - worked perfectly afterwards. Seems to be the only way to solve it. I did this a couple of days ago and tried to post my solving it, but I couldn't find my original post!! Photoshop was the ONLY thing that was affected.
Hope it works for you.
