Hey, just wondering if this is a legitimate notification because it seems kind of suspicious i.e capitalisation and spelling.
Therefore is this a virus?
Mac Pro, OS X Yosemite (10.10.5)
If this occurred while you were accessing the Internet, I would consider it, and any such popup as a scam. Do not interact with such messages if you not familiar with the source of such messages.
Alright thanks. However it is not really a pop-up because it is in my notification manager.
Then it is possible that you at one time allowed a web site to send you notifications. Check your notification settings for unfamiliar entries.
If I delete it will it solve the problem or just hide it though?
I'm not familiar with that item, or the associated icon, so can't advise. Hopefully, someone else will drop by this discussion to offer advice. However, I am confident it is not a stock part of the Mac OS install, which would indicate it is something you have installed. Does the multi-coloured icon look familiar?
Thanks for the help.
No I'm not sure what it is, I've looked the app up online but nothing comes up.
Do you remember downloading an application named Management Action? Have you checked your Applications folder?
Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
I found the app in application folder but its named Self Service (Its a computer software from my school allowing for installation of printers and other software related to education) but Management Action has the same image.
Report:
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-11 11:34:10
Download EtreCheck from https://etrecheck.com
Runtime 6:04
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Weird application, “Management Action”
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 262
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X Yosemite 10.10.5 (14F27) - Time since boot: about 3 days
Disk Information: ⓘ
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
S.M.A.R.T. Status: Failing
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.89 GB (456.89 GB free)
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 148 Apple tasks
[running] 47 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 135 Apple tasks
[running] 74 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] com.jamfsoftware.jamf.agent.plist (2016-10-06) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[running] com.jamfsoftware.jamf.daemon.plist (2016-10-06) [Support]
[not loaded] com.jamfsoftware.startupItem.plist (2016-10-06) [Support]
[loaded] com.jamfsoftware.task.1.plist (2016-10-06) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]
[loaded] uk.co.canimaansoftware.ClamXavHelper.plist (2016-10-11) [Support]
[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (2016-10-11) [Support]
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[running] com.spotify.webhelper.plist (2016-10-10) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-02-01) [Support]
[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (2016-10-11)
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application Hidden (/Applications/Spotify.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ⓘ
MeetingJoinPlugin: Unknown - SDK 10.6 (2015-12-27) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
QuickTime Plugin: 7.7.3 (2015-08-05)
SharePointBrowserPlugin: 14.3.6 - SDK 10.6 (2015-12-27) [Support]
Default Browser: 600 - SDK 10.10 (2015-07-17)
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-30) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
77% clamscan
4% WindowServer
4% com.apple.WebKit.WebContent(5)
3% ClamXav
2% kernel_task
Top Processes by Memory: ⓘ
770 MB com.apple.WebKit.WebContent(5)
474 MB kernel_task
147 MB clamscan
127 MB Safari
102 MB mdworker(8)
Virtual Memory Information: ⓘ
79 MB Free RAM
3.92 GB Used RAM (887 MB Cached)
26 MB Swap Used
Diagnostics Information: ⓘ
Oct 8, 2016, 03:34:35 PM /Library/Logs/DiagnosticReports/loginwindow_2016-10-08-153435_[redacted].crash
/System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow
Oct 8, 2016, 02:48:41 PM Self test - passed
You appear to have a couple issues. The smart status indicates that your drive is failing (be certain your backup is current). This may account for the Management Action message, but I've not seen it presented in that way.
ClamScan appears to be using a high percentage of the CPU. This may be due to an active scan you are running.
Yeah I've backed up, yeah I'm running the scan at the moment I got a couple of infections are they related to this issue?
cyoung570 wrote:
I got a couple of infections are they related to this issue?
That one is a False Positive that was eliminated earlier today. "Update Virus Definitions" to prevent it from happening again.
Looks like that is coming from Casper Suite Management software which would seem to indicate your computer is being enterprise managed by some Company IT department. Assuming you know who that is, contact them to have your hard drive replaced and recover as much data as they are able to.
Alright thank you for the help!
What is this notification?
