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User profile for user: jpcarey
jpcarey Author
User level: Level 1
9 points

Sierra display crashing

My first day using Sierra, I've had to hard reboot three times now for external display issues. Is anyone else running into display issues?


MacBook Pro (Retina, 13-inch, Early 2015)

Sierra 10.12 (16A323)

Belkin Thunderbolt dock

Dell U3415W display


1. I woke up the system from sleep, and the display looked to be running at 1 frame per second with some very weird pixelization on various parts of the UI. I unplugged the display, and plugged back in. This seemed to have fixed the issue.

2. woke the system up again, the Dell display had "no signal" but the laptop display was showing the background (the non-login screen). I tried unplugging the display, logging in, putting the mac to sleep. Nothing worked, it was acted as if there was a second display but it was not actually putting any video signal out. I had to hard reboot (the mouse didn't seem to work either - the system seemed to be locked up).

3. Had the same "no signal" issue happen about 10 seconds after logging in. I could see the "main" monitor, and then it just went to no signal. Unplugging, etc. did not work. System would not sleep (the apple logo would stay lit up). No mouse, nothing. Had to hard reboot.


I had zero issues with any of this before upgrading (was on El Capitan). I will try later by bypassing the Thunderbolt dock (since the only item plugged in is really the monitor and its USB hub), but I need to get some work done - so I've completely unplugged for now. This seems totally broken.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Oct 10, 2016 11:56 AM

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8 replies
User profile for user: EmoryWeb
EmoryWeb
User level: Level 1
4 points

Mar 16, 2017 8:28 AM in response to w.pasman

Have this same issue, I believe. Running two Thunderbolts from a MacBook Pro (Retina, 15-inch, Mid 2015)

(Graphics: AMD Radeon R9 M370X 2048 MB Intel Iris Pro 1536 MB). One of the two displays will randomly go black, especially after sleep, but sometimes while awake. Also, System Prefs will crash if it's open when this happens. I'm daisy chaining the displays, and switching the connection to the MPB will cause the OTHER display to go black, but not wake it up. So, interestingly, video signal, power and USB are passing through the black monitor. So it's on, just black. But the Mac doesn't see it as a monitor. (All Desktops move to the working display.) Plugging both monitors into Thunderbolt ports separately woke them up once, but I can't replicate that now. (Yes, it's happening as I type.) A reboot generally restores both, but I have to a few times a day now.

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User profile for user: Slipkey2
Slipkey2
User level: Level 1
4 points

Nov 3, 2016 6:17 AM in response to jpcarey

I'm experiencing exactly the same issue after upgrading to Sierra from El Capitan, which seems directly related to the Thunderbolt dock (Belkin Express Thunderbolt). All items attached to the dock, when plugged in directly, are stable. Plugging in the dock, even with only the monitor attached, causes a crash and hard reboot within a minute of plugging in. Booting with the dock attached or hot plugging in the dock makes no difference - same crash behavior.


Like the OP, I've had to disconnect the dock for now and plug the monitor in directly. The behavior coincided with the Sierra update.


Crash Report:


*** Panic Report ***

panic(cpu 3 caller 0xffffff802cc065ea): Kernel trap at 0xffffff7fad68f4f6, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000001ad6304f, CR4: 0x00000000001626e0

RAX: 0xffffff8069149bc0, RBX: 0xffffff8069747990, RCX: 0xffffff802d2c14e8, RDX: 0x0000000000000001

RSP: 0xffffff921658bcf0, RBP: 0xffffff921658bd30, RSI: 0xffffff802d2c14e8, RDI: 0x0000000000000000

R8: 0xffffffffffffffff, R9: 0x0000000000000001, R10: 0xffffff804f217320, R11: 0x0000000000000000

R12: 0xffffff80691495c0, R13: 0x0000000000000000, R14: 0xffffff802d2c1678, R15: 0xffffff804f74ce00

RFL: 0x0000000000010286, RIP: 0xffffff7fad68f4f6, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0



Backtrace (CPU 3), Frame : Return Address

0xffffff921658b980 : 0xffffff802caf368c

0xffffff921658ba00 : 0xffffff802cc065ea

0xffffff921658bbe0 : 0xffffff802caa5743

0xffffff921658bc00 : 0xffffff7fad68f4f6

0xffffff921658bd30 : 0xffffff802d0ecac5

0xffffff921658bda0 : 0xffffff802cbc26b3

0xffffff921658bdd0 : 0xffffff802caf843c

0xffffff921658be30 : 0xffffff802cad5f61

0xffffff921658be80 : 0xffffff802cae9957

0xffffff921658bf10 : 0xffffff802cbf26ae

0xffffff921658bfb0 : 0xffffff802caa5f66

Kernel Extensions in backtrace:

com.apple.iokit.IOAudioFamily(205.11)[03A8E3F2-F30D-3D41-85E7-0B1C58034419]@0xf fffff7fad680000->0xffffff7fad6affff

dependency: com.apple.vecLib.kext(1.2.0)[C0ABF85C-CA30-3F02-9E1E-06F3BA5047A8]@0xffffff7fad 5eb000



BSD process name corresponding to current thread: coreaudiod



Mac OS version:

16B2555



Kernel version:

Darwin Kernel Version 16.1.0: Thu Oct 13 21:26:57 PDT 2016; root:xnu-3789.21.3~60/RELEASE_X86_64

Kernel UUID: 8941AC1C-B084-37DE-8A34-4CE638C5CFC9

Kernel slide: 0x000000002c800000

Kernel text base: 0xffffff802ca00000

__HIB text base: 0xffffff802c900000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)



System uptime in nanoseconds: 18158586367149

last loaded kext at 18120285270041: com.apple.driver.AppleBluetoothHIDKeyboard 197 (addr 0xffffff7fafd98000, size 12288)

last unloaded kext at 12197142150547: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7fafc42000, size 28672)

loaded kexts:

com.Belkin.ExpressDockChargingSupport 1

org.virtualbox.kext.VBoxNetAdp 5.0.12

org.virtualbox.kext.VBoxNetFlt 5.0.12

org.virtualbox.kext.VBoxUSB 5.0.12

org.virtualbox.kext.VBoxDrv 5.0.12

com.AmbrosiaSW.AudioSupport 4.1.4

com.apple.driver.AppleTopCaseHIDEventDriver 103

com.apple.driver.CoreStorageFsck 540

com.apple.driver.AppleHSBluetoothDriver 103

com.apple.driver.AppleUSBDisplays 380

com.apple.filesystems.smbfs 3.1

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.11

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 127

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDA 278.23

com.apple.driver.AppleGraphicsDevicePolicy 3.13.74

com.apple.driver.AppleMikeyDriver 278.23

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.1f7

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.1f7

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleBacklight 170.9.10

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleIntelHD4000Graphics 10.2.0

com.apple.driver.AppleIntelFramebufferCapri 10.2.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 251

com.apple.driver.AppleUSBTCKeyboard 251

com.apple.driver.AppleIRController 338

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.1.1

com.apple.iokit.SCSITaskUserClient 394

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.driver.AirPort.Brcm4360 1110.4.1a8

com.apple.iokit.AppleBCM5701Ethernet 10.2.6

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 197

com.apple.driver.AppleHIDKeyboard 197

com.apple.driver.AppleMultitouchDriver 368.4

com.apple.driver.AppleInputDeviceSupport 76.4

com.apple.driver.IOBluetoothHIDDriver 5.0.1f7

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOSCSIBlockCommandsDevice 394

com.apple.iokit.IOUSBMassStorageDriver 131.1.1

com.apple.driver.AppleUSBAudio 305.62

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.AppleThunderboltDPOutAdapter 4.5.5

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.5

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 278.23

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.driver.AppleGraphicsControl 3.13.74

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.1f7

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.1f7

com.apple.iokit.IOBluetoothFamily 5.0.1f7

com.apple.driver.AppleHDAController 278.23

com.apple.iokit.IOHDAFamily 278.23

com.apple.iokit.IOAudioFamily 205.11

com.apple.vecLib.kext 1.2.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOSurface 153.1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 288.15

com.apple.AppleGraphicsDeviceControl 3.13.74

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 394

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleThunderboltDPInAdapter 4.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 4.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.5

com.apple.driver.AppleThunderboltNHI 4.1.6

com.apple.iokit.IOThunderboltFamily 6.2.3

com.apple.iokit.IOAHCISerialATAPI 266

com.apple.iokit.IOSCSIArchitectureModelFamily 394

com.apple.iokit.IOFireWireFamily 4.6.4

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 444.20.3

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

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User profile for user: jpcarey
jpcarey Author
User level: Level 1
9 points

Nov 10, 2016 10:44 AM in response to quarkdoll

Yes, having the display plugged in via the Thunderbolt dock would keep a kernel_task between 10-90% of the CPU all the time. I have a 3440x1440 display plugged in, and the system was completely unstable and unusable. I had considered reinstalling with El Capitan, but luckily found that plugging the display in directly fixed the issue. I feel like Apple seems to pay zero attention to these types of issues. When you have a peripheral that costs 15-20% of the core computer, and it stops working between a OS version (that most would consider "minor") - it doesn't speak well for wanting to continue paying such a premium for hardware.

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User profile for user: quarkdoll
quarkdoll
User level: Level 1
129 points

Nov 10, 2016 10:49 AM in response to jpcarey

But what about just the monitor and no dock? I ask, because i have the same MBP model, and an LG 34UC98 connected via Thunderbolt. kernel_task without the monitor connected hangs around 7-12% when doing 'nothing' and 45-65% with it connected and doing 'nothing'.


Filed something through bug reporter with sysdiagnose dumps in each scenario... but i haven't had a ton of good stories in filings bugs over the past 16 years :- /

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User profile for user: w.pasman
w.pasman
User level: Level 1
44 points

Dec 6, 2016 1:00 PM in response to jpcarey

I have lots of display troubles on my first day on Sierra. I'm in clamshell mode with 4K external Dell screen directly on thunderbolt. I'm on Mac Pro late 15' 2013 with NVIDIA 750M


Troubles started already during installation, where the screen was flashing on and of at a rate of about 1Hz.


In last half hour, the display went black 3 times. Two times I could recover by turning off and on the display. Third time I needed a hard power turn off and reboot...

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Sierra display crashing

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