Quickbooks and macOS X Sierra

On my MacBook pro, I downloaded macOS Sierra version 10.12 without checking if my 2014 Quickbooks is compatible. It is not. Is it possible to erase macOS Sierra, upgrade my quickbooks to 2016, then reload Sierra without down loading El Capitan? Right now I am re downloading from my purchases in the app store El Capitan but is it necessary? It is taking a long time and quickbooks is my business and I am locked out. I am not sure about space on my computer for 2 OS and could that make it take longer (it's been 3 hours).

iMac, Mac OS X (10.6.8)

Posted on Oct 10, 2016 2:08 PM

Reply
16 replies

Oct 13, 2016 2:02 PM in response to sidness123

Did you see QuickBooks has an update that may work, in their downloads?


A few days ago out of curiosity (I've no QuickBooks products) I looked; so

was able to add reply to an ASC discussion about that issue here:

Re: Quickbook 2015 Not Working on Sierra OS


Not sure if their other version would be so compliant with an update; but

the ability to upgrade (via purchase option) may be another way to go if

there isn't an official update patch. See the customer service community.


The update link included inside the above reply may work for you.


Good luck & happy trails! 🙂

Nov 20, 2016 7:09 PM in response to sidness123

I had this same issue, but with an even older version of QB for Mac. Support told me the only option if I wanted to keep the older QB software would be to downgrade to my previous version of OS10, which would entail erasing everything on my computer and reloading from a backup, with no guarantee that I would not lose some files. I opted to download QB for Mac 2016 instead. Yeah, it was $200, but it downloaded, installed and picked up my QB files from the last input flawlessly and seamlessly. I highly recommend just sucking it up. It was worth the $200 to avoid the hassle and headaches, or worse.

Dec 21, 2016 7:49 AM in response to Horsepoor

It still becomes a $200 upgrade due to Apple's OS incompatibility with Quickbooks. And if they make us upgrade this year, will it happen again in another year? I see this as irresponsible on Apple's end. Enough people utilize Quickbooks, that there should have been a warning. In addition, Apple could have provided a pre-scan app to tell us which software would be rendered useless.

Dec 21, 2016 7:57 AM in response to Csound1

Software incompatibility due to OS upgrades is Apple's issue. Cost is irrelevant. If their OS had rendered Adobe Photoshop unusable, and required users to buy new software, there would have been more of an uproar. Because it is a less popular software than something like Photoshop, both Apple and Quickbooks let the user deal with the rubble.

Dec 21, 2016 8:50 AM in response to puddytat

Intuit doesn't treat Windows users any better. If you purchased a version of QuickBooks intended to run in Windows 7, it is unlikely to run well, or at all in Windows 10. QuickBooks is always designed to run best only for the OS it was targeted for and one newer OS, which they'll patch it for. After that, they expect you to upgrade.


So the question then is, were you forced to upgrade to Sierra? If not, revert to the version of OS X you were using so you don't have to pay for any software updates/upgrades.

Dec 21, 2016 12:34 PM in response to puddytat

This matter is usually covered by disclosures in update or upgrade documentation

for most software, and relies on the end user to make a choice based on their best

interests. Not on the latest software upgrade that could make other maker software

unworkable; especially if that other maker chose to not make new version upgrade.


When you upgrade any OS, you are like shifting gears and changing lanes; in haste

to get an engine overhaul and hopefully remember the brakes, could also need help.


With a partitioned hard drive or other bootable drive of suitable connectivity to use

if outside the main computer housing, you could try a newest supported OS while

not being fully committed to the follow-up. A new system always implies you have

to upgrade (get new) software. Some Mac users have their old Mac sitting aside &

fire it up for special tasks or routines that they don't want a newer lesser version of

a software that may or may not ever see an equal or better upgrade.


A production machine should never be upgraded without the responsible approach;

be that to read how other users of software or hardware have found a new thing to be

before taking a plunge into unknown waters. Some waters have stinger or biters there.


To revert to an older Mac OS X (from macOS Sierra) should be easy if you were prepared.

A Time Machine backup, and a backup clone that can run the system from external HDD.

Those should be minimal for a home user; the more backups of different types, the better.


For most recent Macs a good bit of information on using Time Machine & other stuff:


•Apple OS X & Time Machine Tips:

http://pondini.org/OSX/Home.html


That said, I have a few clones in externally enclosed self-powered hard drives sitting around.

And my newest Mac could have four systems installed -- if hard drives were partitioned.


Most older stuff is for my older Macs; some stuff is on DVD media, other on camera memory

cards that can be used with card reader for most anything. Be sure to have camera reformat

the card if you've used it otherwise. Same as USB Flash media. Or FireWire drives for clones

if you have an older reliably situated PowerPC G4/G5 pre-intel system on hand.


The 'tail that wags the dog' suggests several things that can happen; depending on priorities.


Was this idea from October 2016 a workable idea, if you tried it; or was it already past?

Re: Quickbook 2015 Not Working on Sierra OS


So perhaps you may see if you can backup your present upgrade, and then if you had extra

duplicate other backups from the earlier OS, restore to an earlier system using OS X Recovery

and perhaps the purchase history of an earlier system.


In any event...

Good luck & happy trails! 🙂

edited

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Quickbooks and macOS X Sierra

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