When I open my lock screen I have texts and notifications but it doesn't recognize my touch. I can't swipe to the left or right to see the home page or to go to the camera either. I need to unlock by hitting the home button and password to get in and then everything is fine. I want to re-enable touch functionality on the lock screen on my Iphone.
iPhone 6, iOS 10.0.2
Touch ID was not the problem. It's the screen. You cannot click or touch anywhere on the screen. You have to unlock the screen for any touch to work. The answer didn't solve the problem. Any other suggestions? I'm having the same problem.
If you still need help, follow these steps. Try using Touch ID after each step:
- Make sure that you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Lock Screen touch screen not working
