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Q: Macbook Pro keeps restarting

So I've had my macbook pro for about a year and recently, more like 2 months ago it all of the sudden kept restarting itself. Sometimes it would happen 3 times every 10 minutes and sometimes it wouldn't do it at all. I thought my chrome app was the cause of it so I stopped using it and started using safari. For a while I believed that that was actually the problem and it worked but now it even restarts with safari. I can't watch videos, listen to music, edit photos, or just browse the internet now without it restarting. I'll be doing something and all of the sudden it will freeze for about 20 seconds and then turn black and the apple logo will pop up giving me the message "your computer restarted because of a problem" However, I don't get this message every time. Sometimes it will restart and the apps I had open will just be open when I log back in. Recently it has been happening a lot, every 5 minutes. I've been thinking, maybe I should transfer all of my files to an external hard drive and just completely restore this mac, but I really want that to be my last option aside from just taking it to apple. Mind you I was a PC person for about 4 years so learning mac is a bit harder for me so please go easy.  Has anyone had this problem and was able to find a solution?

 

Here is a recent panic report:

 

Sun Oct  9 17:14:16 2016

 

*** Panic Report ***

panic(cpu 2 caller 0xffffff8017416f72): Kernel trap at 0xffffff8017347ad6, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffb880290a9ed8, CR3: 0x0000000239a69089, CR4: 0x00000000003627e0

RAX: 0xffffff80290a9b20, RBX: 0xffffff802984f970, RCX: 0xffffff802e687c50, RDX: 0xffffff8119406080

RSP: 0xffffff8147c73da0, RBP: 0xffffff8147c73da0, RSI: 0xffffb880290a9b20, RDI: 0xffffff802984f970

R8:  0x0000000000000000, R9:  0x0000000000000002, R10: 0x0000000000000000, R11: 0x0000000000000206

R12: 0xffffff802e687c50, R13: 0x000002ddcadf39e6, R14: 0xffffff8017b12f48, R15: 0xffffff802984f970

RFL: 0x0000000000010086, RIP: 0xffffff8017347ad6, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffb880290a9ed8, Error code: 0x0000000000000000, Fault CPU: 0x2

 

Backtrace (CPU 2), Frame : Return Address

0xffffff8147c73a50 : 0xffffff801732ae01

0xffffff8147c73ad0 : 0xffffff8017416f72

0xffffff8147c73c90 : 0xffffff8017433e23

0xffffff8147c73cb0 : 0xffffff8017347ad6

0xffffff8147c73da0 : 0xffffff801734346f

0xffffff8147c73e30 : 0xffffff80173412af

0xffffff8147c73e70 : 0xffffff80173179cf

0xffffff8147c73e90 : 0xffffff8017324484

0xffffff8147c73f10 : 0xffffff801740249a

0xffffff8147c73fb0 : 0xffffff8017434646

 

BSD process name corresponding to current thread: Google Chrome He

 

Mac OS version:

14F1912

 

Kernel version:

Darwin Kernel Version 14.5.0: Mon Aug 29 21:14:16 PDT 2016; root:xnu-2782.50.6~1/RELEASE_X86_64

Kernel UUID: FE3619E6-270B-34A6-BBD7-BED74EC32693

Kernel slide:     0x0000000017000000

Kernel text base: 0xffffff8017200000

__HIB  text base: 0xffffff8017100000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

 

System uptime in nanoseconds: 3151614696253

last loaded kext at 5671354781: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f991f7000, size 20480)

last unloaded kext at 141182002483: com.apple.driver.AppleIntelLpssI2C 2.0.57 (addr 0xffffff7f992d1000, size 36864)

loaded kexts:

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleCameraInterface 5.36.0

com.apple.driver.AppleIntelBDWGraphics 10.0.6

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.6

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleTopCaseHIDEventDriver 67

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOAcceleratorFamily2 156.17

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.AppleHSSPIHIDDriver 41.3

com.apple.driver.AppleMultitouchDriver 264.6

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleHSSPISupport 41.3

com.apple.driver.AppleIntelLpssSpiController 2.0.57

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleIntelLpssGspi 2.0.57

com.apple.driver.AppleIntelLpssDmac 2.0.57

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookPro12,1, BootROM MBP121.0167.B14, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: Internal Memory Card Reader

USB Device: Bluetooth USB Host Controller

USB Device: USB Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

 

Thank you,

Posted on Oct 10, 2016 9:07 PM