Q: Macbook Pro keeps restarting
So I've had my macbook pro for about a year and recently, more like 2 months ago it all of the sudden kept restarting itself. Sometimes it would happen 3 times every 10 minutes and sometimes it wouldn't do it at all. I thought my chrome app was the cause of it so I stopped using it and started using safari. For a while I believed that that was actually the problem and it worked but now it even restarts with safari. I can't watch videos, listen to music, edit photos, or just browse the internet now without it restarting. I'll be doing something and all of the sudden it will freeze for about 20 seconds and then turn black and the apple logo will pop up giving me the message "your computer restarted because of a problem" However, I don't get this message every time. Sometimes it will restart and the apps I had open will just be open when I log back in. Recently it has been happening a lot, every 5 minutes. I've been thinking, maybe I should transfer all of my files to an external hard drive and just completely restore this mac, but I really want that to be my last option aside from just taking it to apple. Mind you I was a PC person for about 4 years so learning mac is a bit harder for me so please go easy. Has anyone had this problem and was able to find a solution?
Here is a recent panic report:
Sun Oct 9 17:14:16 2016
*** Panic Report ***
panic(cpu 2 caller 0xffffff8017416f72): Kernel trap at 0xffffff8017347ad6, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffb880290a9ed8, CR3: 0x0000000239a69089, CR4: 0x00000000003627e0
RAX: 0xffffff80290a9b20, RBX: 0xffffff802984f970, RCX: 0xffffff802e687c50, RDX: 0xffffff8119406080
RSP: 0xffffff8147c73da0, RBP: 0xffffff8147c73da0, RSI: 0xffffb880290a9b20, RDI: 0xffffff802984f970
R8: 0x0000000000000000, R9: 0x0000000000000002, R10: 0x0000000000000000, R11: 0x0000000000000206
R12: 0xffffff802e687c50, R13: 0x000002ddcadf39e6, R14: 0xffffff8017b12f48, R15: 0xffffff802984f970
RFL: 0x0000000000010086, RIP: 0xffffff8017347ad6, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffb880290a9ed8, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff8147c73a50 : 0xffffff801732ae01
0xffffff8147c73ad0 : 0xffffff8017416f72
0xffffff8147c73c90 : 0xffffff8017433e23
0xffffff8147c73cb0 : 0xffffff8017347ad6
0xffffff8147c73da0 : 0xffffff801734346f
0xffffff8147c73e30 : 0xffffff80173412af
0xffffff8147c73e70 : 0xffffff80173179cf
0xffffff8147c73e90 : 0xffffff8017324484
0xffffff8147c73f10 : 0xffffff801740249a
0xffffff8147c73fb0 : 0xffffff8017434646
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
14F1912
Kernel version:
Darwin Kernel Version 14.5.0: Mon Aug 29 21:14:16 PDT 2016; root:xnu-2782.50.6~1/RELEASE_X86_64
Kernel UUID: FE3619E6-270B-34A6-BBD7-BED74EC32693
Kernel slide: 0x0000000017000000
Kernel text base: 0xffffff8017200000
__HIB text base: 0xffffff8017100000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 3151614696253
last loaded kext at 5671354781: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f991f7000, size 20480)
last unloaded kext at 141182002483: com.apple.driver.AppleIntelLpssI2C 2.0.57 (addr 0xffffff7f992d1000, size 36864)
loaded kexts:
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 272.18.3
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleCameraInterface 5.36.0
com.apple.driver.AppleIntelBDWGraphics 10.0.6
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.6
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.driver.AppleUSBHub 705.4.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleTopCaseHIDEventDriver 67
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.driver.AppleGraphicsControl 3.10.25
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.iokit.IOAcceleratorFamily2 156.17
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.30.1
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.AppleHSSPIHIDDriver 41.3
com.apple.driver.AppleMultitouchDriver 264.6
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 41.3
com.apple.driver.AppleIntelLpssSpiController 2.0.57
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleIntelLpssGspi 2.0.57
com.apple.driver.AppleIntelLpssDmac 2.0.57
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookPro12,1, BootROM MBP121.0167.B14, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: Internal Memory Card Reader
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Thank you,
Posted on Oct 10, 2016 9:07 PM