Q: Unable to reset security questions as there is not "sufficient information"

Currently I believe that someone has accessed my Apple account without my permission. The password was unchanged, but I am currently attempting to reset my security questions too - but I am unable to as the site gives the error:

"We do not have sufficient information to reset your security questions."

What is the cause of this error, and how should I go about resetting my information from this point?

MacBook Pro (Retina, 13-inch, Mid 2014)

Posted on Oct 11, 2016 2:27 AM

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Q: Unable to reset security questions as there is not "sufficient information"

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by Carolyn Samit,

Carolyn Samit Oct 11, 2016 2:28 AM in response to Skysaphron
Level 10 (124,720 points)

Apple Music

Oct 11, 2016 2:28 AM in response to Skysaphron

Hi,

Try again following the instructions in this support article > If you forgot the answers to your Apple ID security questions - Apple Support
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by Skysaphron,

Skysaphron Oct 13, 2016 2:57 PM in response to Carolyn Samit
Level 1 (8 points)

Apple Music

Oct 13, 2016 2:57 PM in response to Carolyn Samit

Hello,
No luck with doing this but thank you, it just asks me to answer the security questions I want to reset, then when I try again the error appears again saying that there is not "sufficient information"... Any other suggestions?
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Q: Unable to reset security questions as there is not "sufficient information"

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by Carolyn Samit,

by Skysaphron,

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