Q: iTunes saying songs aren't purchased when they are?

I recently went onto the iTunes Store to 'complete my album' but noticed that when I went onto the iTunes Store, the option wasnt there and instead it was asking me to buy songs again that I've already purchased. The songs show in the purchased playlist (I'be attarched photos to demonstrate). Just wondered if anyone knows why this is happening! Thanks

iPod touch, iOS 10.0.2

Posted on Oct 11, 2016 2:25 AM

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Q: iTunes saying songs aren't purchased when they are?

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by Carolyn Samit,

Carolyn Samit Oct 11, 2016 2:27 AM in response to emmerrx3
Level 10 (124,824 points)

Apple Music

Oct 11, 2016 2:27 AM in response to emmerrx3

Make sure you are using the Apple ID associated with the original purchase.

Tap Settings > iTunes & App Store > Apple ID.

Downloading past purchases from the App Store, iBookstore, and iTunes Store
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by emmerrx3,

emmerrx3 Oct 11, 2016 2:34 AM in response to Carolyn Samit
Level 1 (4 points)

iTunes

Oct 11, 2016 2:34 AM in response to Carolyn Samit

Yes I've double checked this, I'm signed in using my Apple ID, I only have one so this is the one that was used to make the original purchases. Thanks anyway!
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by turingtest2,

turingtest2 Oct 11, 2016 6:36 AM in response to emmerrx3
Level 10 (88,335 points)

Apple TV

Oct 11, 2016 6:36 AM in response to emmerrx3

Sometimes iTunes doesn't correctly match up the contents of your library with your purchase history. Restart the iPhone, then sign out of the iTunes store and sign in again. Any change in what you see now?

tt2
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by emmerrx3,

emmerrx3 Oct 11, 2016 9:03 AM in response to turingtest2
Level 1 (4 points)

iTunes

Oct 11, 2016 9:03 AM in response to turingtest2

I've just given that a try, not worked for me unfortunately. Theyre showing in the purchased section of the iTunes Store, but obviously not showing as purchased when I search to complete my album, which is strange! Thanks for your suggestions though !
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by turingtest2,

turingtest2 Oct 11, 2016 9:16 AM in response to emmerrx3
Level 10 (88,335 points)

Apple TV

Oct 11, 2016 9:16 AM in response to emmerrx3

I make 14 tracks over those 3 EPs and the single. I'm not entirely sure when complete my album appears, but it could be that the difference between what you've already paid and what is left of the album price is less than the cost of the individual track that is missing. See About Complete My Album, Complete My Season, and Complete My Bundle - Apple Support.

tt2
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Q: iTunes saying songs aren't purchased when they are?

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by Carolyn Samit,

by emmerrx3,

by turingtest2,

by emmerrx3,

by turingtest2,

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