Q: Log out stuck because of Dock

We have two 2.8 i7 Mid-2011 iMacs running 10.11.6. They've started acting very odd. User accounts are set up locally on the machine. Users can log in and use the Mac as normal but when they log out it seems as if a process is still continuing. Their Dock remains at the bottom of the screen and their account is still active (as visible from ARD). Commands to shut down, restart etc. don't work and the only way to exit is to manually reset via the power button.

Any ideas on why this is happening and how to pinpoint the process causing issues?

Posted on Oct 11, 2016 8:15 AM

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Q: Log out stuck because of Dock

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by Lexiepex,

Lexiepex Oct 11, 2016 8:57 AM in response to limavadyhigh
Level 6 (10,536 points)

Mac OS X

Oct 11, 2016 8:57 AM in response to limavadyhigh

Try this: in the "stuck" account click the Apple menu, then select "ForceQuit" in there "Relaunch Finder".
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by limavadyhigh,

limavadyhigh Oct 13, 2016 3:40 AM in response to Lexiepex
Level 1 (4 points)

Mac OS X

Oct 13, 2016 3:40 AM in response to Lexiepex

Thanks Lexieplex. Unfortunately the Apple menu doesn't show on screen, only the dock (please see attached). I accessed Force Quit via keyboard shortcuts and attempted a relaunch but it didn't work.
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by Lexiepex,

Lexiepex Oct 13, 2016 7:15 AM in response to limavadyhigh
Level 6 (10,536 points)

Mac OS X

Oct 13, 2016 7:15 AM in response to limavadyhigh

I understand.
-- Hold CTL+Alt/Option while you click the Finder icon in the Dock, select "Relaunch".
-- For the menu bar on top: check the settings in SystemPreferences->General, the setting is the second from above.
Lex
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by limavadyhigh,

limavadyhigh Oct 17, 2016 2:29 AM in response to Lexiepex
Level 1 (4 points)

Mac OS X

Oct 17, 2016 2:29 AM in response to Lexiepex

Unfortunately Ctl+Alt/Option didn't work. I can "relaunch" finder but nothing happens.

The menu bar isn't hidden either.

It seems like something is stopping the OS from logging out properly. If you don't mind next time it happens I might go onto Console and try and get some log files.
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by Lexiepex,

Lexiepex Oct 17, 2016 4:31 AM in response to limavadyhigh
Level 6 (10,536 points)

Mac OS X

Oct 17, 2016 4:31 AM in response to limavadyhigh

Yes, good thinking, some task may freeze the logging out. Antivirus apps - which you should not have at all - are notorious for that.
Lex
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Q: Log out stuck because of Dock

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