Trying to open my Photoshop app and keep getting a window saying "download Java". I do that and still cannot open Photoshop.

All of a sudden I cannot open Photoshop on my iMac.

I keep getting a window saying I must download Java update. I do that and still cannot open Photoshop.

My Ps version is CS5.

iMac, iOS 10.0.2, version 10.12

Posted on Oct 11, 2016 10:33 AM

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16 replies

May 30, 2017 2:59 PM in response to Eldorado300

Have similar problem. Just updated to Sierra 10.12.5. Now photoshop 2017 CC will not open. I get to only the first login screen then get message that "Photoshop CC quit unexpectedly." I have updated Java to newest version. If I try and use older version some very important web sites I need will not work. Any suggestions? I have also deleted and downloaded Photoshop multiple times.

Oct 11, 2016 11:47 AM in response to Eldorado300

You're installing the wrong version of JAVA for SIERRA.


Go to system pref's (cmd + ,) > JAVA > He will ask to open the java control panel in a separate window > click on the update tab > and install the latest version.


If you don't have a java button in your system pref's go to the website of the developer and download version 8:


https://java.com/en/download/help/mac_install.xml


Good luck!

Oct 13, 2016 8:57 AM in response to Eldorado300

The version of Java 6 linked to by Old Toad (twice!) is the correct one. I've installed it in Sierra with no issue and tested Illustrator CS6 with it, which also requires the old Java version.


Java 8, linked to by OnTheEdge1 will not help at all unless you fudge the system after installing that to make it believe Java 6 has been installed.


BUT!!! I also tested applying the trick to fool the OS into believing Java 6 had been installed, and apps I have that "require" Apple's legacy Java ran with no version of Java installed at all. Not 6 or 8.


If you want to give it a try, do the following:


First disable System Integrity Protection, or you won't be able to do steps mentioned next. To do that, restart and hold the Command+R keys to boot into Recovery Mode. Once there, launch Terminal from the menu bar and enter:


csrutil disable


Then enter reboot to restart the computer.


Back at the normal desktop, enter the two lines below in Terminal, pressing enter after each one. You will be asked to enter your admin password the first time.


sudo mkdir -p /System/Library/Java/JavaVirtualMachines/1.6.0.jdk

sudo mkdir -p /System/Library/Java/Support/Deploy.bundle


Once again restart into Recovery Mode to re-enable SIP. Only this time in Terminal, enter:


csrutil enable

Followed again by reboot.


These commands create the two files noted at the end of each path name. They are nothing. Just zero byte names. But apps that look to verify Java 6 has been installed now think it has.

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Trying to open my Photoshop app and keep getting a window saying "download Java". I do that and still cannot open Photoshop.

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