Maureeng54
Level 1 (8 points)
iTunes

Q: iTunes stuck reading photos library since upgrade to Sierra

Made the mistake of upgrading to Sierra on my Mac at the weekend.  Since then I've not been able to sync any of my devices.  Each time iTunes gets stuck reading photos library.  I've got 2 iPhone 7s and Mac OS Sierra and iTunes 12.5.1.21.  Some devices only have a few photos, others have thousands, each time it just gets stuck on Reading Photos Library for a few hours then the sync fails.  Any thoughts?

iMac with Retina 5K display, iOS 10.0.2

Posted on Oct 11, 2016 12:40 PM

Close
Maureeng54

Q: iTunes stuck reading photos library since upgrade to Sierra

  • All replies
  • Helpful answers

  • by sterling r,Helpful

    sterling r sterling r Oct 14, 2016 10:19 AM in response to Maureeng54
    Community Specialists
    Oct 14, 2016 10:19 AM in response to Maureeng54
    Hi Maureeng54, 

    I understand you are unable to manually sync photos to your iOS devices via iTunes.  Let's have you start with deleting the iPod Photo Cache and then attempt the sync again.  Take a look at the article below for the location on this file.  Doing this will not delete any photos from the location where they are stored.  

    About Photo Cache folders

    You may also want to look into the iCloud Photo Library option as it will allow you to sync your photos over-the-air automatically.  Take a look at the article below for more information.  

    iCloud Photo Library

    Please let us know if you are still unable to sync your photos, and thank you for visiting Apple Support Communities.  

    Cheers.  

  • by Maureeng54,

    Maureeng54 Maureeng54 Oct 14, 2016 2:17 PM in response to sterling r
    Level 1 (8 points)
    iTunes
    Oct 14, 2016 2:17 PM in response to sterling r

    Hi sterling r

     

    It took me 18 hours to delete the iPhoto Cache (a very long time I thought for a new iMac) and all that's succeeded in doing is removing all the photos from my devices.  Now when I try to sync, iTunes hangs for ages backing up, it eventually gets to Preparing items to copy and then finishes the sync without copy any of the checked photos across to the devices.

     

    Any thoughts?  Any help, much appreciated.