afharo
Level 1 (4 points)
Photos for Mac

Q: Photos not showing in Family album

Hi,

 

I set up my new MacBook Pro and I cannot see the photos in the Family album inside the Photos app.

 

I am able to see all the photos in my iPhone and iPod Touch and new photos appear in the album without any problem. The issue is that I cannot see the old pics in that album (only in the newly set up MacBook).

 

Is there any way to solve this issue?

 

Thanks in advance.

Best regards.

Alejandro

MacBook, Mac OS X (10.5.3)

Posted on Oct 11, 2016 1:21 PM

by afharo,Solvedanswer
afharo afharo
Level 1 (4 points)
Photos for Mac
A:

Hi Jay,

 

The issue was that I could see the Family album and just a few photos inside that album, not the full list I could see in all my other devices and Family members'.

 

But after a couple of days, all the photos synced properly and I am able to reach all of them (I guess it's just the Photos app enqueued the download as other sync actions were being carried).

 

Thank you for your quick response anyway.

Best regards.

Alejandro.

Posted on Oct 22, 2016 1:15 PM

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afharo

Q: Photos not showing in Family album

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  • Helpful answers

  • by JayB.,

    JayB. JayB. Oct 12, 2016 11:49 AM in response to afharo
    Community Specialists
    Oct 12, 2016 11:49 AM in response to afharo
    Hi afharo,


    Congratulations on your new MacBook Pro! It looks like you're unable to view your family album in your Photos app on your new Mac. If all new photos are syncing and visible on your devices, please check to see that the iCloud Photo library settings on the device that originated the family album are set up to sync across all the devices. Have a quick look at the link below for further assistance. 

    Get help with your iCloud Photo Library

    This should have your family album working as expected. Thanks for using Apple Support Communities to post your question. Let us know how it works out for you. Have a nice day. 

  • by afharo,Solvedanswer

    afharo afharo Oct 22, 2016 1:15 PM in response to JayB.
    Level 1 (4 points)
    Photos for Mac
    Oct 22, 2016 1:15 PM in response to JayB.

    Hi Jay,

     

    The issue was that I could see the Family album and just a few photos inside that album, not the full list I could see in all my other devices and Family members'.

     

    But after a couple of days, all the photos synced properly and I am able to reach all of them (I guess it's just the Photos app enqueued the download as other sync actions were being carried).

     

    Thank you for your quick response anyway.

    Best regards.

    Alejandro.

  • by sterling r,

    sterling r sterling r Oct 22, 2016 1:21 PM in response to afharo
    Community Specialists
    Oct 22, 2016 1:21 PM in response to afharo
    You are welcome! Glad it worked out. Have a great weekend.