You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 7 camera not working - black screen

I got my iPhone 7 two days ago and tried the camera once and it worked. I remember hitting the "live" feature on the camera app and it force closing. I left it alone for a while and when I tried it today nothing was happening. I get a black screen on the back camera and picture on the front facing. Apps that use the camera also do not register a back facing camera picture. I have reset/restored my phone to no avail.


Any help on this would be great. I'll go into sprint tomorrow and I don't foresee why they wouldn't fix/replace it being only 2 days in my possession.

iPhone 7, iOS 10.0.2

Posted on Oct 11, 2016 6:13 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2017 10:07 AM

I am having the same exact problem. This is very disappointing as I have been with Apple since the very first iPhone.


Along with the camera not working, the phone doesn't read my Sim Card. I got that sim replaced and still nothing, I have to keep restarting my phone until it works.



As far as the camera problem

I have tried force restarting my phone

Reset all settings

Pressed firmly around camera

Held camera icon until it started to wiggle the. Reset the phone, still nothing.


It's frustrating that I'll have to stop buying the first generation iPhone because it always has problems , I spend all this money on these phones for nothing

10 replies
Question marked as Top-ranking reply

Feb 2, 2017 10:07 AM in response to abozman2

I am having the same exact problem. This is very disappointing as I have been with Apple since the very first iPhone.


Along with the camera not working, the phone doesn't read my Sim Card. I got that sim replaced and still nothing, I have to keep restarting my phone until it works.



As far as the camera problem

I have tried force restarting my phone

Reset all settings

Pressed firmly around camera

Held camera icon until it started to wiggle the. Reset the phone, still nothing.


It's frustrating that I'll have to stop buying the first generation iPhone because it always has problems , I spend all this money on these phones for nothing

Oct 31, 2016 3:56 PM in response to abozman2

I buy two 256g iPhone, one for me and one for my wife, mine three days ago started with problems at the camera. Now both cameras are dead (front and back), only I can see a black screen, I tried with different applications and is the same problem, is dead. Now I have a thousand dollars paperweight. It is sad and disappointing, after more than 6 years using apple products for reliability now I'm upset and disappointed. Customer Service tells me that is a problem with the sensor. I just hope that the second does not fail. I am completely disappointed.

Nov 21, 2016 1:59 AM in response to Jonathan UK

Why apple is not doing anything to solve the issue, this is redeculus that we buy new iphone with problem, this black screen is a sensor issue then its a manufacturering defect.


I m visiting apple store today to see what they has to say.


Its a serious issue with camera on iphone 7 plus. I regret and very much disappointed.


Even after all rest the phone or reatart them is not a solution.

iphone 7 camera not working - black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.