Q: accidentally locked my account.

I made my apple account when I was young and never had problems until I accidently locked my account. by doing this I am unable to see my email and I dont remember my security questions so I need to find out how to reset it to make a new account or fix my old one. someone please help. I cannot reset it because when I did it said I couldn't even start my phone.

iPhone 6s, iOS 10.0.2

Posted on Oct 11, 2016 10:30 PM

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Q: accidentally locked my account.

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by Starr.C,

Starr.C Oct 12, 2016 12:46 PM in response to mjcrabb1
Community Specialists

Oct 12, 2016 12:46 PM in response to mjcrabb1

Hey mjcrabb1,

Thanks for being a part of Apple Support Communities.

If you're getting a message that your Apple ID has been locked, you don't remember your security questions, and you're not receiving the email, then you'll need to get in contact with Apple ID account security by using the link below:

Contact Apple for help with Apple ID account security

Take care.
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Q: accidentally locked my account.

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