iPhone keeps asking for Outlook email password several times a day and not pushing emails down

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richardc1983 Author

Level 1

52 points

iPhone keeps asking for Outlook email password several times a day and not pushing emails down

This has been going on over a month now, I have deleted and reinstated the email account. I have also restored the device but the phone keeps asking several times a day to enter the hotmail/outlook email password. If I ignore this it then stops syncing. I can then open the email app and it refreshes but until I do this emails will not be pushed to the device.

I had read somewhere that the issue was with outlook email as they were having server issues but cant find anything official online.

Anyone else having this issue, not having this problem with any of my other email accounts just the outlook/hotmail one.

This is happening on both my iPad and iPhone and it is really frustrating now as I keep missing emails.

Posted on Oct 12, 2016 1:37 AM

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Answer 1

Best reply

birdini

Level 1

14 points

Oct 28, 2016 4:36 PM in response to richardc1983

I'm having the same issue. The only thing I can see as a pattern is that I use my phone - Outlook asks for my password. Then the next day, I use my iPad, Outlook asks for my password. If I only use my iPad or iPhone, then it doesn't. I think it has something to do with different devices but it seems it should still work on both. This has been going on for me for about a month.

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Answer 2

richardc1983 Author

Level 1

52 points

Oct 29, 2016 12:31 AM in response to birdini

the solution is to delete the email account and re add the account but add it as an exchange account and NOT outlook.

been working fine since.

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Answer 3

Oct 29, 2016 12:33 AM in response to richardc1983

Hi

Go to settings Email Account delete outlook then add back again .

Cheers

Brian

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Answer 4

hjw13

Level 1

8 points

Nov 17, 2016 11:57 PM in response to richardc1983

This is happening to me too, It used to be just for my BT internet email but now it's happening with my outlook.com email as well. Laptop doesn't have the same problem.

This makes me think that it is an Apple problem not Outlook/BT. I've deleted the accounts and reset them several times, but the problem still keeps happening.

Please Apple sort it out!

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Answer 5

richardc1983 Author

Level 1

52 points

Nov 18, 2016 12:07 AM in response to hjw13

Delete the "outlook" account and instead of setting it up the same way again set it up as an exchange account. Since I've done that haven't had it since. The issue is outlooks side.

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Answer 6

hjw13

Level 1

8 points

Nov 18, 2016 12:20 AM in response to richardc1983

Thanks Richardc, I can certainly try that, thanks for the advice.

However, I'll still have the same problem with non outlook accounts like BT, which is why it seems likely that there's an Apple problem in there somewhere.

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