Your Computer has shutdown because of a problem

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Your Computer has shutdown because of a problem

Hi guys, I've relocated my thread here as I am having no luck. My Macbook Pro keeps crashing spontaneously, and with the error report, it's been suggested that uninstalling the kext com.paceap.kext.pacesupport.snowleopard 5.9.1 would solve this. Does anyone know how to do this? I assume this is here because I installed snow leopard using Parallels, but even after uninstalling Parallels this still happens, so does anyone know how to find and get rid of this?

MacBook Pro (15-inch Mid 2012), iOS 8.1.2

Posted on Oct 12, 2016 9:00 AM

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Answer 1

jeremy_v

Community Specialist

Oct 13, 2016 8:47 AM in response to mongoose665

Hi mongoose665,

I understand you're receiving alerts that your computer has restarted because of a problem. While a reinstall may be needed, please take a look at the troubleshooting steps in the document below for this specific error.

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

Please let us know if the issue persists after going through these steps, and thank you for visiting Apple Support Communities.

Cheers.

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