Sierra OS

For Kilted Tim.

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-12 19:20:08

Download EtreCheck from https://etrecheck.com

Runtime 9:19

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Opening software will cause a beachball and the software does not open, I use Force Quit and then the software does not respond at all.

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.2 GHz Intel Core i3 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 1920 x 1080

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about 9 hours

Disk Information: ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (320.13 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

Maxtor OneTouch

Western Digital My Book 1140

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-10-05) [Support]

[loaded] com.sophos.nke.swi (9.5.50 - SDK 10.11 - 2016-10-05) [Support]

/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9 - 2016-10-05) [Support]

[not loaded] com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-10-05) [Support]

[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-10-05) [Support]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 173 Apple tasks

[running] 91 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 40 Apple tasks

[loaded] 166 Apple tasks

[running] 98 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-13) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2010-09-15) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[running] com.sony.WirelessAutoImportLauncher.agent.plist (2014-01-24) [Support]

[running] com.sophos.uiserver.plist (2016-08-23) [Support]

[running] com.trusteer.rapport.rapportd.plist (2016-09-28) [Support]

[running] com.wacom.pentablet.plist (2014-12-23) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2010-09-15) [Support]

[running] com.adobe.agsservice.plist (2016-10-06) [Support]

[loaded] com.adobe.fpsaud.plist (2016-09-24) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[running] com.sophos.common.servicemanager.plist (2016-08-23) [Support]

[running] com.trusteer.rooks.rooksd.plist (2016-09-28) [Support]

[running] com.wdc.SmartwareDriveService.plist (2013-11-11) [Support]

[running] com.wdc.WDSmartWareService.plist (2013-11-12) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2010-09-15) [Support]

[running] com.spotify.webhelper.plist (2016-10-12) [Support]

[not loaded] info.lokiware.attachmenttamer.cleanup.plist (2013-08-20)

[failed] info.lokiware.attachmenttamer.setupagent.plist (2013-07-30) [Support]

Internet Plug-ins: ⓘ

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-12-20) [Support]

FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

EPPEX Plugin: 10.0 (2012-05-25) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2015-01-04) Check version

PMCADownloader: 1.2.1998.896 - SDK 10.5 (2016-01-05) [Support]

Google Earth Web Plug-in: 7.1 (2016-05-10) [Support]

Unity Web Player: UnityPlayer version 4.6.1f1 - SDK 10.6 (2014-12-19) [Support]

iPhotoPhotocast: 7.0 (2010-05-06)

Safari Extensions: ⓘ

iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2014-10-14)

YouTube Downloader - Aimersoft Studio - http://www.aimersoft.com (2014-10-15)

3rd Party Preference Panes: ⓘ

Flash Player (2016-09-24) [Support]

Trusteer Endpoint Protection (2016-09-28) [Support]

WDQuickView (2016-02-11) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 679.21 GB

Destinations:

James - Time Machine [Local]

Total size: 2.00 TB

Total number of backups: 58

Oldest backup: 25/02/2016, 19:39

Last backup: 12/10/2016, 18:38

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 679.21 GB X 3)

Top Processes by CPU: ⓘ

4% WindowServer

0% kernel_task

0% com.apple.AmbientDisplayAgent

0% apsd

0% ps

Top Processes by Memory: ⓘ

803 MB firefox

654 MB kernel_task

262 MB Finder

254 MB SophosScanD

246 MB mdworker(7)

Virtual Memory Information: ⓘ

68 MB Free RAM

7.93 GB Used RAM (3.32 GB Cached)

10 MB Swap Used

Diagnostics Information: ⓘ

Oct 12, 2016, 06:36:21 PM /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-10-12-183621_[redacted].hang

/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Oct 12, 2016, 06:31:22 PM /Library/Logs/DiagnosticReports/Pages_2016-10-12-183122_[redacted].hang

/Applications/Pages.app/Contents/MacOS/Pages

Oct 12, 2016, 09:56:46 AM ~/Library/Logs/DiagnosticReports/WDQuickView_2016-10-12-095646_[redacted].crash

/Library/Application Support/WDSmartWare/WDQuickView.app/Contents/MacOS/WDQuickView

Oct 12, 2016, 09:54:15 AM Self test - passed

Oct 12, 2016, 09:01:04 AM /Library/Logs/DiagnosticReports/iTunes_2016-10-12-090104_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Oct 12, 2016, 08:59:58 AM /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-10-12-085958_[redacted].hang

Oct 11, 2016, 03:57:53 PM /Library/Logs/DiagnosticReports/Safari_2016-10-11-155753_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Oct 11, 2016, 03:55:41 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-10-11-155541_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Oct 11, 2016, 12:04:38 PM /Library/Logs/DiagnosticReports/mdworker_2016-10-11-120438_[redacted].cpu_resou rce.diag [Details]

/System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

Oct 11, 2016, 11:43:28 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CS5_2016-10-11-114328_[redacted].hang

/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

Oct 11, 2016, 11:42:26 AM /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-10-11-114226_[redacted].hang

Oct 11, 2016, 11:41:55 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CS5_2016-10-11-114155_[redacted].hang

Oct 11, 2016, 11:41:11 AM /Library/Logs/DiagnosticReports/Numbers_2016-10-11-114111_[redacted].hang

/Applications/Numbers.app/Contents/MacOS/Numbers

Oct 11, 2016, 11:37:38 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CS5_2016-10-11-113738_[redacted].hang

Oct 11, 2016, 11:10:26 AM /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-11-111026_[redacted].cras h

/usr/libexec/cups/filter/cgpdftoraster

Oct 11, 2016, 09:02:07 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-11-090207_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Oct 11, 2016, 09:01:55 AM /Library/Logs/DiagnosticReports/Safari_2016-10-11-090155_[redacted].cpu_resourc e.diag [Details]

Oct 11, 2016, 09:00:24 AM ~/Library/Logs/DiagnosticReports/Safari_2016-10-11-090024_[redacted].crash