aprilaa
Level 1 (4 points)
Apple Music

Q: iTunes crashes when choosing playlist

I just downloaded the new version 10.0.2 five when I tried to choose certain playlists it crashes and I cannot access music.

Is there a fix in place for this  when will it be resolved ?

device is an iPhone 6s

iPhone 6s Plus, iOS 10.0.2

Posted on Oct 12, 2016 3:19 PM

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aprilaa

Q: iTunes crashes when choosing playlist

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  • by sarah_s1,

    sarah_s1 sarah_s1 Oct 13, 2016 3:06 PM in response to aprilaa
    Community Specialists
    Oct 13, 2016 3:06 PM in response to aprilaa
    Greetings aprilaa, 

    I see that after updating to iOS 10.0.2, the Music app closes when choosing certain playlists, and you cannot access your music. I listen to a lot of music on my iPhone. So, I'm sure that you are ready to get this resolved. I'm more than happy to assist you with a resolution to this issue. 

    First, let's try to restart the app. This means closing the app and opening again: Force an app to close on your iPhone, iPad, or iPod touch

    Then, turn your device off and back on: Restart your iPhone, iPad, or iPod touch

    Once you've done both, please try to open the Music app and see if you can access the playlists and music. 

    Let us know how it goes, we'll help you get through this. 

    All the best!