Q: Watch notifications not consistent

I have a series 2 watch and I'm having a problem with notifications. About half the time I receive an email, I receive a full vibration on the watch, and if I raise my wrist I can see the email. The other half of the time, the vibration feels like it's less than half the normal duration, and raising my wrist does not open the email, although the red dot does show up indicating that I have a new notification.

I can't seem to duplicate this problem. If I send myself a test message, they generally come through fine. But just as I'm typing this, I received an email with the short vibration and no email showing up on the watch.

Is anyone else seeing this issue? Any suggestions on troubleshooting?

Watch Series 2(Alum) 42MM (2nd gen), watchOS 3

Posted on Oct 12, 2016 3:14 PM

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Q: Watch notifications not consistent

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by jeremy_v,

jeremy_v Oct 13, 2016 3:07 PM in response to twca
Community Specialists

Oct 13, 2016 3:07 PM in response to twca

Hi twca!

I see that you're having issues with email notifications on your Apple Watch, and I'm happy to offer some help. Please start by restarting both the iPhone and the Apple Watch, if you have not already done so. Also, please let me know any troubleshooting you've tried on your own.

Restart your Apple Watch

Restart your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.

Cheers!
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by twca,

twca Oct 13, 2016 4:26 PM in response to jeremy_v
Level 1 (4 points)

Apple Watch

Oct 13, 2016 4:26 PM in response to jeremy_v

Hi Jeremy,

thanks for your response. I rebooted both the watch and phone, same problem. About half the notifications work and half provide a weak vibration and no ability to raise my wrist and see the email. It happens on both my MS Exchange account and my Apple .me address. I still can not duplicate the issue though.
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by sarah_s1,

sarah_s1 Oct 13, 2016 4:56 PM in response to twca
Community Specialists

Oct 13, 2016 4:56 PM in response to twca

Since that didn't do the trick, let's try unpairing your Apple Watch and iPhone, then setting them up again. In the process of unpairing, a backup of the Apple Watch will be saved to the iPhone. Here are further instructions:

Unpair your Apple Watch and iPhone

Set up your Apple Watch

Thanks for using Apple Support Communities.

Cheers!
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by twca,

twca Oct 13, 2016 8:15 PM in response to sarah_s1
Level 1 (4 points)

Apple Watch

Oct 13, 2016 8:15 PM in response to sarah_s1

Hi Sarah,

I have unpaired and repaired the watch. No change in behavior.
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by chris_g1,

chris_g1 Oct 14, 2016 6:47 AM in response to twca
Community Specialists

Oct 14, 2016 6:47 AM in response to twca

At this point, you should contact Apple directly for further assistance using the following link:

Contact Apple Support

Thanks for using Apple Support Communities.

Cheers!
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Q: Watch notifications not consistent

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by twca,

by sarah_s1,

by twca,

by chris_g1,

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