HT204641: Update the software on your Apple Watch

Learn about Update the software on your Apple Watch

cappy jack

Level 1 (9 points)

Apple Watch

Q: losing bluetooth conection to headset playing music from watch

losing bluetooth connection to headphones when playing music from watch, cuts in and out wearing on left wrist normal on right wrist, back beat fit headset.

Apple Watch

Posted on Oct 12, 2016 3:21 PM

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Q: losing bluetooth conection to headset playing music from watch

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by Jonathan UK,Helpful

Jonathan UK Oct 12, 2016 3:34 PM in response to cappy jack
Level 8 (39,983 points)

Apple Watch

Oct 12, 2016 3:34 PM in response to cappy jack
Hi

It may help to:

Update the firmware on your headphones:
http://www.plantronics.com/us/product/backbeat-fit-companion

If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
Update the software on your Apple Watch - Apple Support

Unpair the headphones from any other device that they may be paired with.

Restart your Apple Watch:
Restart your Apple Watch - Apple Support
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cappy jack Oct 12, 2016 3:40 PM in response to Jonathan UK
Level 1 (9 points)

Apple Watch

Oct 12, 2016 3:40 PM in response to Jonathan UK

hi, Thanks Jonathan already did all of the suggested items, this problem only occurs when wearing watch on left wrist works normal when on right wrist.also tried different headset Photive sport same problem.
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HT204641: Update the software on your Apple Watch

Q: losing bluetooth conection to headset playing music from watch

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by Jonathan UK,★Helpful

by cappy jack,

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by Jonathan UK,Helpful