Q: MacBook Air won't connect to iCloud after entering in my information

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webbt6

Level 1 (8 points)

Notebooks

Q: MacBook Air won't connect to iCloud after entering in my information

I recently updated my MacBook Air to macOS Serria. Before I updated my mac to macOS Serria, I was getting an error message saying: "Mac can't connect to to iCloud because of a problem with __________ email." I looked around online and people were saying to sign out of iCloud, then sign back in. That is what I did on my mac, but now it will not let me sign back into iCloud. After I entered in my username and password, the loading symbol pops up and then the "Two Factor Authentication" pops up. After I click later for the two factor authentication, iCloud supposably "loads" more, but in reality, it ends up not logging into iCloud at all. iCloud makes my username and password disappear from the text boxes completely, and then I am back at square one.

Can someone please help me? I have no clue what is happening and I have even reset my iCloud password so I know that I am entering the correct one in.

Thanks!

MacBook Air, macOS Sierra (10.12)

Posted on Oct 12, 2016 4:27 PM

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Q: MacBook Air won't connect to iCloud after entering in my information

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by sterling r,

sterling r Oct 13, 2016 3:17 PM in response to webbt6
Community Specialists

Oct 13, 2016 3:17 PM in response to webbt6

Hello webbt6,

Thanks for that info and choosing the Apple Support Communities. I know how important being able to sign into iCloud on your Mac is to you! If I understand correctly, you are unable to sign into iCloud in System Preferences > iCloud as it stops during the two factor authentication. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing. Then restart your Mac and test this issue again.

Disk Utility for Mac: Repair a disk using Disk Utility

If your issue is still not resolved, use safe mode to start up your Mac so that it performs certain checks, delete system cache files, verifies your startup disk, and attempts to repair directory issues if needed. Log into your user account and test the issue while in safe mode and then restart normally and test the issue again.

Try safe mode if your Mac doesn't finish starting up
Limited graphics performance in OS X recovery or safe mode

Cheers!
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Q: MacBook Air won't connect to iCloud after entering in my information

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