Freddal
Level 1 (8 points)
Photos for Mac

Q: Photos won't open

Hi, I updated my iMac to Sierra.  I also used an app called Gemini2 because all my photos were in double.

Now, photos won't even open.  I try a hard reset, deleted Gemini2 and I still have the same error message.

Thanks!

iMac, macOS Sierra (10.12)

Posted on Oct 12, 2016 6:08 PM

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Freddal

Q: Photos won't open

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  • Helpful answers

  • by Allan Eckert,Helpful

    Allan Eckert Allan Eckert Oct 13, 2016 4:07 AM in response to Freddal
    Level 9 (54,085 points)
    Desktops
    Oct 13, 2016 4:07 AM in response to Freddal

    Do you have a backup you made prior to the upgrade?

     

    After finding out that Gemini2 is produced by MacPaw, I suspect that if it is like anything else that MacPaw produces it has completely corrupted your disk drive.

  • by LarryHN,Helpful

    LarryHN LarryHN Oct 13, 2016 4:07 AM in response to Freddal
    Level 10 (85,673 points)
    Photos for Mac
    Oct 13, 2016 4:07 AM in response to Freddal

    There are very few safe duplicate removal programs and Gemini 2 is not one of them - I am not aware that anyone has tested it but I suggest you NEVER use a duplicate program not fully tested - chances are that it destroyed your library (their CleanMyMac has destroyed many libraries and a few Macs)

     

    restore yoru backup and neve ruse any program not tested

     

    three safe programs are PowerPhotos

    DUplicate Annihilator for PHotos

    PowerSweeper for Photos

     

    I suggest that you never use any software from MacPaw - they product Malwear

     

    LN

  • by Freddal,

    Freddal Freddal Oct 13, 2016 5:05 AM in response to LarryHN
    Level 1 (8 points)
    Photos for Mac
    Oct 13, 2016 5:05 AM in response to LarryHN

    Thank you for your help.

    Unfortunalety, I don't have a backup hard drive for this computer... (it's stupid I know)  Is there any chance I still can get my photos?

    Tanks again

  • by LarryHN,

    LarryHN LarryHN Oct 13, 2016 6:17 AM in response to Freddal
    Level 10 (85,673 points)
    Photos for Mac
    Oct 13, 2016 6:17 AM in response to Freddal

    No idea - it depends on what damage you caused by using Malwear

     

    Right click on your Photos library and show package contents - look in the Masters and see what is there - if your full resolution original photos are there then you can start over from scratch with a new library - copy the Masters folser to the desktop, hold dowh teh option key while launching Photos and create a new library and drag each folder of photos fro the copy of the Masters folder to Photos

     

    LN