Advanced Mac Cleaner and McAfee virus, won't leave! Help!

Need help to rid my MacBook Air of "Advanced Mac Cleaner" as well as "McAfee" virus!!


In the past a friend was successful at removing "Advanced Mac Cleaner," but recently I clicked agree to download an Adobe update, and clearly this update was not a good one, because within moments my computer began acting up and has worsened since. (bad Adobe was downloaded about 2 months ago)


What I'm noticing this time is every time I click on anything on my browser page (FireFox - because Safari is way too messed up to use anymore) it opens a new window at the top and reloads the current page as if nothing was clicked to begin with. It does this anywhere from 1-3 times before actually routing me to the place I want and then I have about 4 open windows at the top of my browser, all of which contain either "Advanced Mac Cleaner" or "McAFee" stuff all over it.


When I restart my computer, immediately "Advanced Mac Cleaner" ads pop up and begin talking to me, telling me it has noticed issues, blah blah blah... and contains "NA" all over them.


i have tried suggestions on I found on Apple Communities but either I am not deleting all of the files or not understanding? Anyone have advice that is easy enough for someone unfamiliar with all the computer lingo to follow?


Thanks a million!

MacBook Air, macOS Sierra (10.12)

Posted on Oct 12, 2016 10:36 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Advanced Mac Cleaner and McAfee virus, won't leave! Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.