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Helpful answers
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Oct 12, 2016 11:56 PM in response to SofiaLuby Jonathan UK,Hi
Disconnections can be normal, such as when the watch loses the Bluetooth connection with the paired iPhone and no known W-Fi network is available.
They should reconnect automatically a short while after being brought close together again. If they do not, keep your iPhone and Apple Watch close by each other and follow these steps until they do:
- Check that both Bluetooth and Wi-Fi are enabled on your iPhone:
- It may help to toggle Bluetooth off and on again on your iPhone (Settings > Bluetooth).
- Check that Airplane Mode is not enabled on your watch:
- When viewing the time on your watch, swipe up on the watch face > swipe left / right to the Settings Glance (or just swipe up to open Control Centre if your watch is already updated to watchOS 3).
- If your watch is not connected and Airplane Mode is turned on, tap the button to turn it off.
- It may otherwise help to toggle Airplane Mode on and off again.
- Restart both devices, turning both off together, then restarting your iPhone first.
For the best performance from your watch, keep both Bluetooth and Wi-Fi permanently enabled on your iPhone.
If they still do not reconnect, next try unpairing and re-pairing your watch:
More information:
If your Apple Watch isn't connected to your iPhone - Apple Support
- Check that both Bluetooth and Wi-Fi are enabled on your iPhone: