Poke493
Level 1 (21 points)
Apple Watch

Q: Photos stuck "Downloading 1 item"

I have an iMac and I use iCloud Photo Library but it seems stuck "downloading 1 item" and it's been doing this for a while and also seems to be putting off my Time Machine backup.

 

What I'd like to know is, 1. Can I fix this issue 2. Can I view what file is causing this issue.

 

Thank you for replying if you do!

iMac, macOS Sierra (10.12)

Posted on Oct 13, 2016 12:56 AM

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Poke493

Q: Photos stuck "Downloading 1 item"

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  • Helpful answers

  • by léonie,

    léonie léonie Oct 13, 2016 7:46 AM in response to Poke493
    Level 10 (108,901 points)
    iCloud
    Oct 13, 2016 7:46 AM in response to Poke493

    IF the message is saying "item" it could be a file that you saved Tothe camera roll from another application. Did you download photos from the web or use photo editing applications or camera apps other than the pre installed apps?

  • by Poke493,

    Poke493 Poke493 Oct 13, 2016 10:52 AM in response to léonie
    Level 1 (21 points)
    Apple Watch
    Oct 13, 2016 10:52 AM in response to léonie

    The only way I get photos into iCloud Photo Library is with my iPhone by taking photos or importing photos from my camera's SD card on my iMac, so I don't think that a photo from the web or editing app caused this. Then again, i could be forgetting, but I don't think I am.

  • by léonie,

    léonie léonie Oct 13, 2016 11:06 AM in response to Poke493
    Level 10 (108,901 points)
    iCloud
    Oct 13, 2016 11:06 AM in response to Poke493
    The only way I get photos into iCloud Photo Library is with my iPhone by taking photos

    What I meant is the following:

    • You could have been using a third-party camera.app on your iPhone, like Smart Camera or similar. The third party Camera.apps can save photos in a different file format from JPEG to your camera roll, for example TIFF images with a higher photometric resolution.
    • Or if you received a photo by mail or downloaded it using Safari on the iPhone and saved it to the camera roll, you might have imported a photo in an unsupported file format to the Photos.app and uploaded it to iCloud.

  • by Poke493,

    Poke493 Poke493 Oct 13, 2016 11:36 AM in response to léonie
    Level 1 (21 points)
    Apple Watch
    Oct 13, 2016 11:36 AM in response to léonie

    No, i rarely use 3rd party camera app and the last time I used any was before this issue. I do download photos from Safari, but they are always supported types, and most of the time I remove them from the library and place them in a Photostream since my main iCloud library is for person photos I've taken.

  • by léonie,

    léonie léonie Oct 13, 2016 11:45 AM in response to Poke493
    Level 10 (108,901 points)
    iCloud
    Oct 13, 2016 11:45 AM in response to Poke493
    and the last time I used any was before this issue.

    But are there still photos taken with a different camera app in your Photos Library?  If yes, check all of them have downloaded to your Mac.

  • by Poke493,

    Poke493 Poke493 Oct 13, 2016 11:47 AM in response to léonie
    Level 1 (21 points)
    Apple Watch
    Oct 13, 2016 11:47 AM in response to léonie

    How would I go about checking to see if they are downloaded?

  • by léonie,

    léonie léonie Oct 13, 2016 11:51 AM in response to Poke493
    Level 10 (108,901 points)
    iCloud
    Oct 13, 2016 11:51 AM in response to Poke493

    Do you remember which photos you took with a different camera.app?  There are no metadata tags on the photos that you could search for. If you remember when you used the other camera.app, search for this date range.

  • by Poke493,

    Poke493 Poke493 Oct 13, 2016 11:53 AM in response to léonie
    Level 1 (21 points)
    Apple Watch
    Oct 13, 2016 11:53 AM in response to léonie

    The only app I can think of would be Camera+ or VSCO Cam, but both of those apps should support iCloud Photo Library.