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All replies
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Helpful answers
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Oct 13, 2016 7:01 PM in response to enenenby zinacef,Have you tried, in addition to whatever you've tried above, signing out of your iCloud account, wait a few minutes, then signing back in?
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Oct 13, 2016 7:58 PM in response to zinacefby enenen,Sure. but this solution don't work. when i signed out my account then singed in, problem don't solve. and i am waiting my file for 18 hours.
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Oct 13, 2016 8:00 PM in response to enenenby zinacef,What about restarting the device -- Restart your iPhone, iPad, or iPod touch - Apple Support?
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Oct 14, 2016 8:53 AM in response to enenenby zinacef,Next step -- Contact - Official Apple Support