MeJonida
Level 1 (8 points)
iPhone

Q: iTunes doesn't recognize

I have iPhone SE updated with iOS 10 and i download iTunes 12.1.3 in my Microsoft XP computer. When i connect my iPhone via USB cable and the icon is a camera not a phone or a folder. When i open iTunes it says the Iphone cannot be used because it requires a newer version of iTunes.  I go to iTunes to download the latest version and still it's the same file iTunes 12.1.3. Is there any other way to download music from PC to iPhone?

iPhone SE, null

Posted on Oct 13, 2016 8:35 AM

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MeJonida

Q: iTunes doesn't recognize

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  • by javaliga,

    javaliga javaliga Oct 13, 2016 12:11 PM in response to MeJonida
    Level 4 (3,765 points)
    iCloud
    Oct 13, 2016 12:11 PM in response to MeJonida

    In order to use iTunes with iOS 10 you need iTunes version 12.5.1.21.  Unfortunately for you the latest version of iTunes that will run on Windows XP (as you know or found out) is iTunes 12.1.3.6.  In order to use your iPhone with iOS 10, you will need to upgrade your PC to at least Windows 7.  I don't know of any other workaround.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 13, 2016 12:15 PM in response to MeJonida
    Level 9 (59,779 points)
    iPhone
    Oct 13, 2016 12:15 PM in response to MeJonida

    Unfortunately, no one supports Windows XP any longer, not even Microsoft. Support ended over a year ago, and that system is very vulnerable to security issues. I suggest you replace it as soon as you can. Keeping that device connected to the internet as needed for iTunes and other online content, is a severe risk.

     

    As javaliga has said, iOS 10.x requires the latest version of iTunes, and that will only run on Windows 7 or above. At this point, you may even have difficulty upgrading your current computer to Windows 7, you would probably have to update the entire system.

  • by turingtest2,

    turingtest2 turingtest2 Oct 13, 2016 12:31 PM in response to MeJonida
    Level 10 (88,076 points)
    Apple TV
    Oct 13, 2016 12:31 PM in response to MeJonida

    A possible workaround if you're not prepared to upgrade your computer right now would be a subscription to iTunes Match. Media in your iTunes library would then be available to download directly to the device over Wi-Fi.

     

    tt2