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Oct 13, 2016 10:26 AM in response to mamatexieby poikkeus1,What things have you tried so far?
If two devices are similarly affected, that might suggest that there's a piece of software, or a configuration problem of some sort. Do you use antivirus software?
You've probably tried this, but read this anyway:
http://www.macworld.co.uk/how-to/iphone/what-do-if-you-cant-connect-app-store-ap ple-3598048/