Q: iTunes hangs when launching
Hi There,
iTunes hangs when launched. This has started happening about 2 weeks ago on multiple Windows 7 computers. here are the troubleshooting steps I have taken:
- Uninstalled, rebooted and reinstalled all Apple products.
- Started iTunes in Safe Mode
- Reset Winsock and verified that Bonjour is the only thing running
- Checked Event Viewer and showed the crash but no information as to the cause.
This one is very interesting to me; I disconnected from the network and iTunes launched successfully. I was able to work and was able to back up my phone. However, as soon as I reconnected to the network, iTunes froze again. In the status bar at the top, it said connecting to iTunes store. I killed the app, disconnected network and relaunched. Accessed my settings to turn off anything that I could related to iTunes or requiring network connectivity, and reconnected. iTunes froze again.
I am at a loss. I have tried everything I can think of. I have searched the forums and I have done broad search, but I am unable to find anything that has been able to resolve this issue. Again, this is happening on multiple computers. Any assistance would be greatly appreciated.
Windows 7
Posted on Oct 13, 2016 11:14 AM



