Q: iTunes hangs when launching
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Oct 14, 2016 8:41 AMby LilDeb810,
UGH!!! Uninstalled everything and installed iTunes 12.5.1.21 for Windows (64-bit - for older video cards) Same thing!!!!
Disconnected from the network, launched just fine. Was able to move around within my libraries. Reconnected the network, was able to move around within my libraries. Hit Genius....HUNG!!!! AAAHHHHH!!! LOL
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Oct 14, 2016 10:55 AMby LilDeb810,So I renamed it to .old and no such luck. Still hung. I then renamed the entire iTunes folder to iTunesOld to force it to recreate the folder and again, no luck. It did recognize that I was a new user, but it still hung. The Event Log keeps referencing the .exe but I am convinced that it is something to do with network communication.
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Oct 14, 2016 11:08 AMby turingtest2,LilDeb810 wrote:
... but I am convinced that it is something to do with network communication.
Seems like a good call. Try TCP and UDP ports used by Apple software products - Apple Support.
tt2
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Oct 14, 2016 11:45 AMby turingtest2,I'm afraid not. Just a thought though, open Control Panel > Network and Sharing > Internet Options > Advanced > Security (or the equivalent) and uncheck "Do not save encrypted pages to disk" if checked. You can also Gather and use iTunes Diagnostics in iTunes for Windows - Apple Support in case there are any hints there.
tt2
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Oct 14, 2016 12:07 PMby LilDeb810,So I disabled my network, launched iTunes, launched the troubleshooter, enabled the network and clicked "Next" and both iTunes and the Troubleshooter froze. And nothing new in the Event Viewer. I think I have reached the end and we are going to have to throw inthe towel on getting iTunes to work over here. I really do appreciate all of your help and diligence though.
