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Helpful answers
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Oct 13, 2016 11:37 AM in response to kthershby Jonathan UK,★HelpfulHi
Given the steps that you have already tried (thank you for stating them), I suggest that you contact Apple Support or make a Genius Bar reservation for assistance:
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Oct 13, 2016 11:38 AM in response to Jonathan UKby kthersh,I actually can't get the apple chat to work, it says it's connecting but never does, I guess I'll call after work when I have time.