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Helpful answers
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Oct 13, 2016 2:54 PM in response to jimboupnorthby Jonathan UK,★HelpfulHi
Given the steps that you have already tried, I suggest that you contact Apple Support or make a Genius Bar reservation for assistance:
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Oct 13, 2016 3:32 PM in response to Jonathan UKby jimboupnorth,Thanks.
Contacted Apple via Chat. Suggested I go to local Apple store, but could only offer me an appointment in 7 days at both local stores. 7 days!!!
I'll go down and see if there are any walk-in appointments.
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