.Ant
Level 1 (4 points)
Apple Music

Q: Downloaded music won't play without a connection

Songs downloaded from Apple Music to my iPhone will still not play without a good Internet connection.  Shouldn't they be able to play without any connection at all? Please help me understand what's going on.

iPhone 6 Plus, iOS 10.0.2

Posted on Oct 13, 2016 5:32 PM

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.Ant

Q: Downloaded music won't play without a connection

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  • by braden85,

    braden85 braden85 Oct 14, 2016 5:33 PM in response to .Ant
    Community Specialists
    Oct 14, 2016 5:33 PM in response to .Ant
    Hi .Ant,

    Thanks for your question.  The songs you download for offline listening do not require an internet connection to play.  Take a look at the resource below to confirm how to download these files, and how to change the view so that you are only seeing songs that have been downloaded to your iPhone for offline listening.

    Add music from the Apple Music catalog to your Library
     

    How to download music to listen to offline

    You can download songs, albums, or playlists to your device so that you can listen to them when you're not connected to the Internet.* You must download songs, albums, or playlists on each device that you want to use for offline listening.

    In the Music app on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC, find the song, album, or playlist that you want to download. Then:

    • On your iPhone, iPad, or iPod touch: Tap Download .
    • On your Mac or PC: Click Download .

    If you don't see  or , you need to add the songs, albums, or playlists to your Library first.

    View only downloaded music

    If you want to see only music that's downloaded to your device, follow these steps:

    • On your iPhone, iPad, or iPod touch: In the Music app, tap Library > Downloaded Music. A message that says "Showing only music on this [device]" appears at the top of the screen. Tap Library in the upper-left corner to see all of your music.
    • On your Mac or PC: In iTunes, click Library. Then, from the menu bar at the top of your computer screen or the top of the iTunes window, choose View > Only Downloaded Music. Choose View > All Music to see all of your music.

    *You can download music on up to 10 devices. These songs are accessible only during your Apple Music membership.​


    .Ant, if your issue persists after reviewing these steps, please reply back with more information regarding your issue and we'll investigate further.

    Take care.