iMac runs way too slow + EtreCheck inside

hey all,


when using Adobe illustrator or final cut - everything just moves slow or loads up very slow, like - when loading a project in adobe software even if its a bit heavy it still takes way too long for it to save or to load.


what is the problem here? not strong enough CPU? not enough RAM? not using a pure SSD?


help please!!


EtreCheck version: 3.0.6 (315)

Report generated 2016-10-14 07:51:42

Download EtreCheck from https://etrecheck.com

Runtime 2:12

Performance: Excellent


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Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 3.2 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information:

AMD Radeon R9 M380 - VRAM: 2048 MB

iMac 5120 x 2880


System Software:

macOS Sierra 10.12 (16A323) - Time since boot: about 2 hours


Disk Information:

APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Amir El-Capitan (disk0s4) /Volumes/Amir El-Capitan : 98.84 GB (75.63 GB free)

Recovery HD (disk0s5) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / [Startup]: 922.50 GB (470.11 GB free)

Core Storage: disk1s2 23.55 GB Online

Core Storage: disk0s2 899.85 GB Online


APPLE SSD AP0032H disk1 : (24 GB) (Solid State - TRIM: Yes)

EFI (disk1s1) <not mounted> : 315 MB

Boot OS X (disk1s3) <not mounted> : 134 MB

Macintosh HD (disk2) / [Startup]: 922.50 GB (470.11 GB free)

Core Storage: disk1s2 23.55 GB Online

Core Storage: disk0s2 899.85 GB Online


USB Information:

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Syncrosoft eLicenser

HP Deskjet 2540 series

CME Xkey


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Anywhere


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 164 Apple tasks

[running] 100 Apple tasks


System Launch Daemons:

[not loaded] 41 Apple tasks

[loaded] 158 Apple tasks

[running] 104 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-10-09) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-10-13) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-10-09) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-10-09) [Support]

[running] com.adobe.agsservice.plist (2016-10-09) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-10-11) [Support]


User Login Items:

iTunesHelper יישום (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox יישום (/Applications/Dropbox.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-06-30) [Support]

AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-06-30) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-09) [Support]


3rd Party Preference Panes:

None


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 922.50 GB Disk used: 452.40 GB

Destinations:

AmirGelman [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 452.40 GB X 3)


Top Processes by CPU:

31% Final Cut Pro

8% WindowServer

7% kernel_task

3% sysmond

2% fontd


Top Processes by Memory:

1.00 GB kernel_task

901 MB com.apple.WebKit.WebContent(6)

713 MB Final Cut Pro

434 MB Finder

180 MB WindowServer


Virtual Memory Information:

375 MB Free RAM

7.63 GB Used RAM (1.46 GB Cached)

101 MB Swap Used


Diagnostics Information:

Oct 14, 2016, 07:45:50 AM ~/Library/Logs/DiagnosticReports/CEPHtmlEngine_2016-10-14-074550_[redacted].cra sh

com.adobe.cep.CEPHtmlEngine - /Applications/Adobe Illustrator CC 2015.3/Adobe Illustrator.app/Contents/MacOS/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/C EPHtmlEngine

Oct 14, 2016, 05:08:51 AM Self test - passed

Oct 13, 2016, 07:05:46 PM ~/Library/Logs/DiagnosticReports/QuickLookUIHelper_2016-10-13-190546_[redacted] .crash

com.apple.quicklook.ui.helper - /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/Resources/QuickLookUIHelper.app/Contents/MacOS/QuickLookUIHe lper

Oct 12, 2016, 08:54:08 PM /Library/Logs/DiagnosticReports/ZeniMax Online Studios Launcher_2016-10-12-205408_[redacted].cpu_resource.diag [Details]

/Applications/Zenimax Online/Launcher.app/Contents/MacOS/ZeniMax Online Studios Launcher

Oct 11, 2016, 12:49:56 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-11-124956_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Oct 11, 2016, 10:20:53 AM /Library/Logs/DiagnosticReports/ZeniMax Online Studios Launcher_2016-10-11-102053_[redacted].cpu_resource.diag [Details]

iMac (Retina 5K, 27-inch, Late 2015), iOS 10.0.2, null

Posted on Oct 13, 2016 11:05 PM

Reply
5 replies

Oct 14, 2016 12:53 AM in response to amirgelman

I"m going to state that your iMac needs more RAM installed.

The newest Mac OSes use a lot more computer resources.

Apple only installs enough base RAM to allow their OSes to run nominally smooth.

8 GBs of RAM is enough to run macOS Sierra at that is it!

You will need to install more RAM to run Adobe applications and Final Cut.

Your iMac is simply starved for RAM resources.

Your year and model iMac can take, at least, up to 16 GBs of RAM.

Correct and reliable Mac RAM can ONLY be purchased from online Mac RAM sources Crucial memory (crucial.com) or OWC (macsales.com).


https://eshop.macsales.com/shop/memory/iMac/Retina-5K2015/DDR3L


RAM should be relatively easy to install.


https://eshop.macsales.com/shop/memory/iMac/Retina-5K2015/DDR3L


Good Luck!

Oct 14, 2016 12:53 AM in response to amirgelman

two slots can have 2 identical sized pairs RAM

two other slots can have another sized pairs of RAM.

I am not sure of the order or how many slots of the 2015 iMac ( I thought only 4 slots), but whatever the slot order, slots 1 and 2 have the same sized RAM, slots 3 and 4 have another same sized pairs of RAM.

I think the slots are horizontal order

So it's

2x2

4x4


OR

4x4

2x2


OR


4x4

8x8


OR


8x8

4x4


OR


2x2

8x8


OR


8x8

2x2


OR all slots have identical sized RAM.

Watch the video link I posted to see how the RAM is installed, but I think same sized pairs are paired horizontally in the slots.

So, two lower slots, two upper slots.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac runs way too slow + EtreCheck inside

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