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All replies
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Helpful answers
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Oct 14, 2016 10:19 AM in response to MJF1121by Jonathan UK,Hi
First try the following steps, which should help:
- Toggle the Notifications setting on and then off again for each affected app, allowing a few moments in between.
- Close the Watch app and then restart both your iPhone and your watch:
- To close the Watch app on your iPhone, double-click the Home button, then swipe up on the Watch app preview.
- Turn both devices off together, then restart your iPhone first;
- To close the Watch app on your iPhone, double-click the Home button, then swipe up on the Watch app preview.
If the issue then persists, it may help to unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
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Oct 14, 2016 10:55 AM in response to Jonathan UKby MJF1121,Thanks for the reply. I've attempted the steps above multiple times at the advice of an Ape support chat but still having the issue.
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Oct 14, 2016 10:56 AM in response to MJF1121by Jonathan UK,What version of iOS is installed on your iPhone?
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Oct 14, 2016 11:00 AM in response to MJF1121by Jonathan UK,The following further steps may help:
- Unpair your watch using the Watch app:
- Make an encrypted backup of your iPhone:
- If using iTunes, be sure to choose the option to Encrypt iPhone backup.
- How to back up your iPhone, iPad, and iPod touch - Apple Support
- Restore your iPhone to factory settings using iTunes (installing a fresh copy of iOS):
- Restore your iPhone from the encrypted backup;
- Pair your watch, setting it up either as a new watch or restoring from backup:
If the issue then persists, I suggest that you continue your dialogue with Apple Support: