gudel
Level 1 (22 points)
Apple Music

Q: Sending text with Siri

When I send text from the Watch using Siri, it used to work. Now, it will send using SMS, and not actually getting sent out.

Previously, here's what I do: "Hey Siri, Send text to Jim how's it going". Jim is a known contact with iPhone that can receive iMessage (blue). When I look at my iPhone, the text is sent with green bubble, and recipient does not receive it. No error on my end.

When I send the person a new text from my iphone, it goes iMessage (blue), and recipient gets it.

 

I didn't use to have this issue, I'm not sure if this is caused by 2 Factor Authentication that I recently enabled.

Do you have 2 factor authentication, and can send iMessage from the watch using Siri?

I'm using iPhone 7 ios 10.0.2, and Apple Watch 1st gen watchOS 3.

iPhone 7, iOS 10.0.2

Posted on Oct 14, 2016 10:59 AM

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gudel

Q: Sending text with Siri

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 14, 2016 11:04 AM in response to gudel
    Level 8 (39,480 points)
    Apple Watch
    Oct 14, 2016 11:04 AM in response to gudel

    Hi

     

    The following steps may help (check after each):

     

    • On your iPhone, in the Watch app, go to: My Watch > General > Reset > tap once on Reset Sync Data.
      • Nothing will seem to happen, but the process will run in the background / invisibly to you, so allow some time afterwards for it to complete.

     

    • On your iPhone, in Settings > Messages - turn off iMessage at the top of the screen, pause for a few moments, then re-enable it.

     

    • On your iPhone, go to: Settings > Siri - disable, pause for a few moments and then re-enable Siri.

     

     

  • by gudel,

    gudel gudel Oct 14, 2016 11:07 AM in response to Jonathan UK
    Level 1 (22 points)
    Apple Music
    Oct 14, 2016 11:07 AM in response to Jonathan UK

    I've done General > Reset on the Apple Watch, I also have done Erase all settings and restore as new on the iPhone 7. I did deregister my phone number, turning on/off iMessage.

    I support Macs devices at work, so I've done pretty much all the basic troubleshooting steps. This issue seems to be two factor, which I'll disable and see if this works.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 14, 2016 11:22 AM in response to gudel
    Level 8 (39,480 points)
    Apple Watch
    Oct 14, 2016 11:22 AM in response to gudel

    When asking questions here, to avoid a duplication of effort, it is best to explain, at the outset, any steps that you have already tried.

     

    I have no issue sending messages via iMessage from my watch when using two-factor authentication.

     

    Given the steps that you have already tried, if you require further assistance, I suggest that you contact Apple Support or make a Genius Bar reservation: