Trouble with pre-ordered album...

So I pre-ordered an album, it dowloaded as singles were released, but it only ended up charging me for the 3 singles released on the album. They're the only files that are on my computer, and all the other files show up present in my library and the iTunes Store. There is no option for me to download, purchase, etc. the other tracks, and therefore they won't sync to my phone because they're labeled as "Apple Music AAC audio files" instead of "Purchased Music AAC audio files." The only option available to me in the iTunes Store is to "Play" the tracks, and the album reads as purchased. I used to have an Apple Music subscription at the time, but I just recently cancelled it. Thought it would solve the problem, but it has not.


Anyone know how to attain the rest of these tracks? I'm stuck.


Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Oct 14, 2016 2:58 PM

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Oct 15, 2016 1:38 PM in response to emmacat04

Hi emmacat04,

Thank you for using Apple Support Communities. Based on what you stated, it seems like you purchased a pre-order and were able to download a few of the songs. You are trying to download the rest of the album. I would recommend you read this article, it may be able to help troubleshoot the issue.

When your pre-ordered item releases, your order completes and the payment method that you have on file in the iTunes Store is billed. You'll receive an email letting you know that your pre-order is ready to download. Click or tap the link in the email to download your item.

If you have Automatic Downloads turned on, the item automatically appears in the Purchased section of your account.

If you don't see a pre-order that you expect to see, check for available downloads in iTunes on a Mac or PC:

  1. Open iTunes.
  2. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Check For Available Downloads.
    If you’re using Windows and can’t see the menu bar, learn how to turn it on.

Pre-order music and movies from the iTunes Store
Cheers.

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Trouble with pre-ordered album...

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