Bill Moore5

Q: why is my Mac running sooo slow? I just had it fixed!!

We have heard this question 1000s of times... but here we go again.

 

I have an iMac 21" monitor, 2010, computer in monitor.

Processor: 3 Ghz intel core I3;

500 GB hard drive w 72 GB free space

4 GB memory; ( I could add additional 4 GB memory, but have not at this time)

Running OS X Yosemite 10.10.5

 

I do Photoshop stuff, im on the internet, use Word, Excel, Quark. The machine is not that slow, though I know its older (6 yrs) and Photoshop does drag at times. But I can deal with it. Overall its a great machine, never crashes, doesn't give us (the family) too many troubles. And its the work horse for the family. Wife, myself, two kids all are using it, every day (despite they all have laptops but prefer using this machine due to screen size). We dont download a lot of files either, to keep this thing clean and running as best as we can.

 

This year it began to run noticeably much slower. On startup, it would take about 8-10 minutes before a desktop showed up (normally I am on the desktop within a minute on startup. Internet pages were taking forever to draw. Photoshop suddenly became so slow, it was virtually unuseable. I paid $45 & downloaded (stupid, I know) this Clean My Mac 3 program, and ran the recommended diagnosis. Program scanned my computer for about 30 minutes. It found all this stuff - corrupt files, duplicate files, other files that it recommended I delete. I did this. Took about 10 min to empty the trash can. I restarted. NOTHING HAD CHANGED! Still slow as ****!

 

Next day, I packed computer up in its original box, and brought it to the Genius Bar at the Apple Store. I usually try to not do this due to the amount of people in this store 24/7 - even when I make an appointment and arrive early, I have to set aside 2-3 hours for the visit as they are ALWAYS behind with the appointments. Its crazy. But this time, there was no wait, the Genius at the Apple Store got on my computer right away. He ran some diagnosis and then did something (ran some secret program that he had on their network - wouldnt tell me what it was) which located and removed all the malware (i think that is what he called it) files which cause viruses, etc.  His program located about 24,000 files that were either malware or some other files that i did not need (Hello Clean My Mac 3 - why didnt you locate these files? What did you actually do for me?) The genius trashed all the files and emptied the trash can. The empting of the trash took nearly 30 minutes. He told me it could take an hour and was surprised it took only 30 minutes. ANYWAY, he restarted. The desktop came up in about 20 seconds!! I was freaking out! He opened up a photoshop file. What use to take a solid 2 minutes to open, opened in seconds. I mean 2 or 3 seconds to open a multi layer high memory photoshop file!! I nearly creamed my corn. Internet opened, pages now are blazing fast. I dont think this machine had ever been that fast even when we first bought it!! Note: the Genius did not reload the OS or delete any programs.

 

I was so happy!!  Brought it home. Hooked it up, but didn't tell anyone that I had it fixed at the Apple Store. The family all came home from work/school and eventually got on the computer. Wife says "whoa, did someone do something to this machine? Internet is moving really quickly! This is great!" My daughter gets on, she's on for about 5 minutes. "Hey Dad - did you do something to the computer? Its working really good suddenly!"

 

The honeymoon lasted for about a month. Then it started to slow down again the way it stated earlier this year. Got slower and slower. I took the computer to the Apple Store in early August. At this time, Oct 14, not quite 3 months after the Genius worked his magic - it is running very slow again. Not as bad as it was when I took it to the Apple Store.. but its heading that way. Its slower every day..

 

What happened?

What can I do to get that speed back?

How do your guys get these things to start kicking *** again, and maintain that hi speed?

 

Help me Obi Wan Kenobi, your my only hope!

iMac, Mac OS X (10.5.8)

Posted on Oct 14, 2016 5:35 PM

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Q: why is my Mac running sooo slow? I just had it fixed!!

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  • Helpful answers

  • by babowa,

    babowa babowa Oct 14, 2016 6:30 PM in response to Bill Moore5
    Level 7 (32,374 points)
    iPad
    Oct 14, 2016 6:30 PM in response to Bill Moore5

    As a general comment: uninstall CleanMyMac. It does nothing positive; on the contrary, it cleans so well it can remove needed system files. Do not expect anything worthwhile from it.

     

    Now, in order to get a good snapshot of your machine, please download and run etrecheck:

     

    https://etrecheck.com/#download

     

    You might have inadvertently gotten more adware downloaded in the background and the above report will tell us if there are any problem files that need to be removed.

     

    Also, you are running your Mac on the very minimum 4 GB of RAM recommended, especially if you use Photoshop, etc. I'd consider 8 GB barely sufficient for a troublefree and efficiently OS and apps; 16 would be better. Unless you quit (Command + Q) one app before launching another, you have to expect lags with a minimal amount of RAM. And, be aware that you are approaching  the time when you will need to delete/move some files/photos/videos from your hard drive onto an external drive. Your OS (by itself) needs at least 10 - 15 GB of space to operate; if you are rendering/editing images/videos, the OS needs extra room as a scratch disk and the recommended empty space requirement is at least the same amount of temp files in your project (when I work on a 1 hour HD movie/video, I can easily amass 100 - 150 GB of temp files, so I keep at least 200 - 250 GB of space empty for my projects).

  • by Bill Moore5,

    Bill Moore5 Bill Moore5 Oct 16, 2016 7:06 AM in response to Bill Moore5
    Level 1 (9 points)
    Desktops
    Oct 16, 2016 7:06 AM in response to Bill Moore5

    thank you for your response - i ran the EtreCheck report. See below. I agree I need to pull files from the HD to free up space and will do so right away. And I might splurge for that additional 8 Gigs of RAM as well!

     

    Thoughts to the EtreCheck?

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-16 09:59:06

    Download EtreCheck from https://etrecheck.com

    Runtime 3:21

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.06 GHz Intel Core i3 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1912) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (73.48 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information: ⓘ

        Logitech USB Receiver

        Apple Internal Memory Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [not loaded]    com.wacom.kext.ftdi (1.0 - SDK 10.10 - 2016-09-14) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.flipvideo.IOUSBCameraMassStorage (1.0.1 - 2016-09-14) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.10 - 2016-09-14) [Support]

     

    Startup Items: ⓘ

        AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2

        Jaksta: Path: /Library/StartupItems/Jaksta

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    150 Apple tasks

        [running]    57 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    136 Apple tasks

        [running]    80 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-10-11) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-10-11) [Support]

        [running]    com.brother.LOGINserver.plist (2014-10-09) [Support]

        [running]    com.flipvideo.FlipShare.AutoRun.plist (2011-05-06) [Support]

        [loaded]    com.hp.help.tocgenerator.plist (2009-07-28) [Support]

        [running]    com.wacom.wacomtablet.plist (2014-12-22) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-10-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-11) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2014-08-30) [Support]

        [running]    com.adobe.agsservice.plist (2016-10-06) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-09-23) [Support]

        [running]    com.flipvideo.FlipShareServer.launchd.plist (2011-04-20) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-03-31) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-07-02) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2015-04-23) [Support]

        [loaded]    com.quark.quarkupdate.plist (2014-09-01) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-08-31) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-16)

        [loaded]    com.nchsoftware.prism.schedule.LikeSurvey.plist (2014-09-01) [Support]

        [running]    com.spotify.webhelper.plist (2016-10-16) [Support]

        [loaded]    com.valvesoftware.steamclean.plist (2015-02-07) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

     

    Internet Plug-ins: ⓘ

        Default Browser: 600 - SDK 10.10 (2016-03-31)

        OfficeLiveBrowserPlugin: 12.3.6 (2014-06-24) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-12-22) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2014-08-30) [Support]

        FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

        AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-11) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2016-03-31) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-07)

        Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

        iPhotoPhotocast: 7.0 (2010-05-06)

        SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-22) [Support]

        AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-11) [Support]

        JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-08-31) Check version

     

    User internet Plug-ins: ⓘ

        ZoomUsPlugIn: 3.5.6558.0105 - SDK 10.10 (2015-01-05) [Support]

     

    3rd Party Preference Panes: ⓘ

        3ivx MPEG-4 (2011-08-04) [Support]

        Adobe Version Cue CS2 (2010-10-01) [Support]

        Flash Player (2016-09-23) [Support]

        Paragon NTFS for Mac ® OS X (2016-03-31) [Support]

        Perian (2011-07-23) [Support]

        Quark Update Preferences (2016-03-31) [Support]

        WacomTablet (2016-03-31) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 425.77 GB

        Destinations:

            Seagate Backup Plus Drive [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 425.77 GB X 3)

     

    Top Processes by CPU: ⓘ

             3%    WindowServer

             2%    fontd

             1%    plugin-container

             0%    loginwindow

             0%    kernel_task

     

    Top Processes by Memory: ⓘ

        578 MB    firefox

        420 MB    kernel_task

        410 MB    plugin-container

        209 MB    Spotify Helper(2)

        152 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        70 MB    Free RAM

        3.93 GB    Used RAM (992 MB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 16, 2016, 09:15:37 AM    Self test - passed

        Oct 14, 2016, 07:33:14 PM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-10-14-193314_[redacted]. crash

            /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

  • by Csound1,

    Csound1 Csound1 Oct 16, 2016 7:18 AM in response to Bill Moore5
    Level 9 (51,447 points)
    Desktops
    Oct 16, 2016 7:18 AM in response to Bill Moore5

    Remove CleanMyMac entirely.

     

    Add RAM