Chris CA

Q: iPhone songs with dotted circle and greyed out info

Latest iTunes and Mac OS Sierra. (iPhone issue or iTunes issue??

I do NOT have Apple Music or iTunes Match.

So this is really messed up.

Trying to get all songs with dotted grey circles off iPhone. (see pix below).

 

iTunes Sync Music deselected (do not sync any music) Also deselected all playlists and deleted manually added songs

Then sync iPhone.

 

Select the iPhone in iTunes and click On My Device - Music. Shows 11 items (including 3 voice memos and 5 songs with kind as Stream).

Put mouse cursor over the Audio in the rainbow bar at bottom, shows 312 songs.

iPhone Setting > General > About. Shows 288 songs

Using PhoneView (by Ecamm), iPhone shows 401 songs. All these songs do play.

 

Songs shown as Stream do play, even with iPhone set to Airplane mode (cell and wifi off).

( I have not restored the iPhone as new).

 

 

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Posted on Oct 14, 2016 6:21 PM

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Q: iPhone songs with dotted circle and greyed out info

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  • by Chris CA,

    Chris CA Chris CA Oct 14, 2016 6:25 PM in response to Chris CA
    Level 9 (79,692 points)
    iTunes
    Oct 14, 2016 6:25 PM in response to Chris CA

    So I just now clicked the Edit Playlist (little blue text at top of pix above) and the playlist pops up on the right side. I selected all the songs and pressed Delete..

    They all disappear.

    When I Sync the iPhone, the 8 songs above pop back up as shown (stream songs are greyed out).

    The voice memos do not come back.

  • by Chris CA,

    Chris CA Chris CA Oct 14, 2016 6:43 PM in response to Chris CA
    Level 9 (79,692 points)
    iTunes
    Oct 14, 2016 6:43 PM in response to Chris CA

    Also I opened the Music app, select Library > Downloaded Music - Songs.

    There are at least a hundred songs there.

    I selected the streamed songs shown above in the pix and deleted them.They are still showing up on the iPhone as greyed out streams when viewed thru iTunes but they do not show up in the Music app.

  • by Chris CA,

    Chris CA Chris CA Oct 14, 2016 6:58 PM in response to Chris CA
    Level 9 (79,692 points)
    iTunes
    Oct 14, 2016 6:58 PM in response to Chris CA

    This is pretty hokey. I deleted the Purchased playlist in the Music app on iPhone. Now all my purchases show with the cloud/down arrow.

    No Downloaded playlist (since there are no downloaded songs).

     

    Delete music, movies, apps, and other content from your iPhone, iPad, or iPod touch - Apple Support

    I went to Settings > General > Storage and iCloud usage - Manage storage and it showed a bunch of songs. I delete them all.

    Now only the greyed out stream show in iTunes.

  • by Chris CA,

    Chris CA Chris CA Oct 15, 2016 5:18 AM in response to Chris CA
    Level 9 (79,692 points)
    iTunes
    Oct 15, 2016 5:18 AM in response to Chris CA

    Songs downloaded directly onto the iPhone from iCloud have nothing to do with syncing th iPhone thru iTunes.

    Can’t delete them off the iPhone by syncing.

     

    They show up in the Music app I can select them, tap the ellipsis (…) then delete them from downloads and from library and they no longer show in the Music app.

    I have deleted them from iTunes.

    However, I have 5 songs that show as Stream and as also show as downloaded when viewing Music on the iPhone thru iTunes. These will not go away. They do not show up in the Music app at all.
    if I try to play the downloaded song thru iTunes on the iPhone, it doesn’t play and gets the exclamation mark.

    Sync the iPhone and then both songs show greyed out..

     

    Screen Shot 2016-10-15 at 6.02.23 AM.jpg

    Screen Shot 2016-10-15 at 6.07.00 AM.jpgScreen Shot 2016-10-15 at 6.15.44 AM.jpg

     

    So 5 songs stuck on the iPhone twice that I cant see or play (sometimes).