PDF's in Safari not displaying

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Level 1

10 points

PDF's in Safari not displaying

Any webpage with an embedded pdf is displaying as a grey screen. I'm using safari 10.0 and I have Adobe Acrobat X 10.1.16.13. I've tried to restart in safe mode, and that did not solve the issue. If I switch to another user, the pdf's display using preview, not acrobat.

I did solve the issue by deleting the adobe items from the user library, but then the pdfs weren't displaying properly because they were coming through preview. I uninstalled all of adobe, and reinstalled, and I'm back to the same spot. It all seemed to happen with the update to safari 10.0

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Oct 15, 2016 6:45 AM

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Answer 1

Eric Root

Level 10

685,317 points

Oct 15, 2016 10:53 AM in response to amyd38

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

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Answer 2

amyd38 Author

Level 1

10 points

Oct 16, 2016 8:57 AM in response to Eric Root

Thanks, but none of these have solved it.

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Answer 3

VikingOSX

Level 10

124,472 points

Oct 17, 2016 5:55 AM in response to amyd38

Adobe Acrobat X 10.* products reached their 5-year, end-of-life cut-off in November 2015. Due to this Adobe decision, there will be no further updates of this version family for compatibility with later releases of El Capitan (e.g. 10.11.6), macOS Sierra (10.12), or (inherently) Safari 10. See Product End of Life schedule at the end of this linked Adobe Devnet page.

Only the current Adobe Acrobat Pro (and Reader) DC products show specific compatibility with El Capitan and macOS Sierra. Still, that does not explicitly assure thorough compatibility with Safari 10. Adobe is more detailed about their browser support for Windows than Mac.

If you click on a link expecting an embedded PDF in Safari 10, and you get a gray embed instead, then the PDF document itself is missing (or moved) on the server. Adobe has a PDF entitled, “Parameters for Opening PDF Files” (direct link to PDF) that governs how one controls an embedded PDF view in a browser.

Here is this document opened in Safari 10 on macOS Sierra (works on El Capitan too) — using the embedded syntax discussed in that PDF. Not all controls are used, and the PDF embed is using the center of the browser view. Note: This was done on a MacBook Air, and not all of the embedded effect is shown due to screen real estate.

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